Gracey

To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Travel Agent/ Self-Employed at Route 77 Travel Agency (2022-09 – Present)

• Plan and sell transportations, accommodations insurance and other travel services.
• Provide relevant information, brochure to travelers.
• Book transportations and collect payment/fees.
• Handles travel issues, conflicts, complaints, cancelations and refunds.

Order Processor at Safe Health Medical Supply (2021-08 – 2022-08)

• Received and processed incoming orders via phone, email, text, and other electronic means.
• Communicated with customers to assist with order placement and after updates on status and shipping.
• Monitored and tracked customer orders to meet lead times and on-time delivery.
• Answered customer questions about the product, prices, and availability.

Self Employed/ Internet Cafe Manager at Cross Cloud Internet Cafe (2019-10 – 2020-10)

• Assisted customers when they had trouble or questions using the computer software.
• Provided services such as encoding, printing, downloading, and editing.
• Kept accurate records of logs and inventories of the shop.
• Timed customers of the number of minutes or hours they will use the computer or internet.

National Trading and Development Establishment (2017-09 – 2018-09)

• Managed all Food and Beverage and day-to-day operations within budgeted guidelines and to the highest standard.
• Received payment via cash, card, or voucher.
• Identified customers' needs and respond proactively to all of their concerns.
• Established targets, KPIs, schedules, policies, and procedures.
• Responsible for ordering food and non-food items and other restaurant supplies.
• Performed daily and monthly inventory.
• Complied with all health and safety regulations.
• Reported to management regarding sales results and productivity.

Junior Branch Supervisor at Airest Restaurant Middle East LLC (2012-01 – 2017-05)

• Responsible for assisting the restaurant manager in the supervision of whole food and beverage operation.
• Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
• Maintained administrative functions - inventory, employee attendance, tracking and send sales report at the end of the shift.
• Taken corrective actions if necessary to ensure standards are maintained.
• Supervised check or credit policies and procedures and cash handling.
• Checked restaurant on daily basis to ensure cleanliness, high-quality food and food presentation.
• Responsible for performing other related duties as assigned.

Bachelor of Science in Hotel and Restaurant Management – University of Perpetual Help (2000 – 2004)