Travel Agent/ Self-Employed at Route 77 Travel Agency (2022-09 – Present)
- Plan and sell transportations, accommodations insurance and other travel services.
- Provide relevant information, brochure to travelers.
- Book transportations and collect payment/fees.
- Handles travel issues, conflicts, complaints, cancelations and refunds.
Order Processor at Safe Health Medical Supply (2021-08 – 2022-08)
- Received and processed incoming orders via phone, email, text, and other electronic means.
- Communicated with customers to assist with order placement and after updates on status and shipping.
- Monitored and tracked customer orders to meet lead times and on-time delivery.
- Answered customer questions about the product, prices, and availability.
Self Employed/ Internet Cafe Manager at Cross Cloud Internet Cafe (2019-10 – 2020-10)
- Assisted customers when they had trouble or questions using the computer software.
- Provided services such as encoding, printing, downloading, and editing.
- Kept accurate records of logs and inventories of the shop.
- Timed customers of the number of minutes or hours they will use the computer or internet.
National Trading and Development Establishment (2017-09 – 2018-09)
- Managed all Food and Beverage and day-to-day operations within budgeted guidelines and to the highest standard.
- Received payment via cash, card, or voucher.
- Identified customers' needs and respond proactively to all of their concerns.
- Established targets, KPIs, schedules, policies, and procedures.
- Responsible for ordering food and non-food items and other restaurant supplies.
- Performed daily and monthly inventory.
- Complied with all health and safety regulations.
- Reported to management regarding sales results and productivity.
Junior Branch Supervisor at Airest Restaurant Middle East LLC (2012-01 – 2017-05)
- Responsible for assisting the restaurant manager in the supervision of whole food and beverage operation.
- Provided excellent guest satisfaction and increased productivity standards by utilizing available resources.
- Maintained administrative functions - inventory, employee attendance, tracking and send sales report at the end of the shift.
- Taken corrective actions if necessary to ensure standards are maintained.
- Supervised check or credit policies and procedures and cash handling.
- Checked restaurant on daily basis to ensure cleanliness, high-quality food and food presentation.
- Responsible for performing other related duties as assigned.
