Meriam Senina

Travel Consultant and Quality Specialist with 8+ years of experience in corporate travel management, airline ticketing, reservations, customer service, and quality assurance. Skilled in GDS platforms including Amadeus and Sabre, root cause analysis, compliance monitoring, and customer experience improvement.

Lead Associate Quality at WNS Global Service INC. (2025-01 – Present)

• Performed quality audits across email, chat, and voice channels.
• Identified customer issues through root cause analysis.
• Monitored compliance with client standards.
• Delivered coaching to enhance agent performance.

Corporate Travel Agent at WNS Global Service INC. (2024-01 – 2025-01)

• Manage corporate travel arrangements including flights, hotels, rail, and car rentals
• Ensure compliance with corporate travel policies and client requirements

Travel Consultant at Casto Travel Inc. (2022-01 – 2024-01)

• Coordinated corporate travel bookings and hotel accommodations
• Managed hotel billings and travel documentation.
• Delivered high-quality customer service to corporate clients

Travel Experience Agent at Hopper (2021-01 – 2022-01)

• Assisted customers with flight, hotel, and car rental reservations and travel modifications.
• Supported travel marketplace operations and customer inquiries

Travel Consultant/Ticketing Agent at WNS Global Service INC. (2019-01 – 2021-01)

• Booked domestic and international flights using Amadeus and Sabre
• Assisted card members with travel planning and itinerary management
• Handled flight changes, cancellations, and ticket reissues

Travel Consultant at WNS Global Service INC. (2018-01 – 2019-01)

• Assisted customers via email with leisure travel arrangements, including flight, hotel, and car rental bookings, as well as itinerary modifications and cancellation requests.

SHS Graduate in Mobile Application and Web Development – STI Ortigas - Cainta