Grayzie Ocampo

Results-oriented Customer Retention and Sales professional with over 10 years of experience supporting U.S.-based customers across SaaS, financial services, and telecommunications industries. Proven success in customer retention, account management, outbound follow-ups, billing support, renewal conversations, and relationship building. Skilled at identifying customer needs, handling objections, negotiating solutions, and maintaining long-term client relationships.

Experienced using Salesforce CRM to manage customer pipelines, document interactions, and support retention initiatives. Recognized for excellent communication, consultative selling, and delivering customer-focused solutions that improve retention and satisfaction.

Retention & Collections Specialist - Spring Financial CA

(2025-08 - 2026-06)

• Managed customer accounts, payment arrangements, and account rehabilitation plans.
• Maintained accurate customer records, documentation, and follow-up schedules.
• Coordinated with internal departments to resolve account issues and support customer retention.
• Handled confidential financial information while ensuring compliance with company policies.

Customer Success Specialist II (Sales & Retention) - RingCentral

(2022-03 - 2025-07)

• Managed B2B customer accounts and coordinated renewal activities.
• Scheduled follow-ups, documented customer interactions, and maintained CRM records.
• Collaborated with sales and support teams to resolve customer concerns.
• Prepared account updates and maintained organized customer documentation.

Service Desk Analyst - Allegis Global Solutions

(2021-07 - 2022-03)

• Provided administrative and technical support through phone, email, and ticketing systems.
• Managed user account requests, password resets, and issue escalation.
• Maintained detailed service records and ensured timely ticket resolution.
• Worked independently in a remote support environment while meeting service-level targets.

Copywriter - Media Strong Corp

(2018-09 - 2021-02)

• Created and edited business documents, marketing content, and communication materials.
• Conducted research and organized information for client projects.
• Collaborated with cross-functional teams to meet deadlines and project requirements.

Technical Support Representative - Comcast (VXI Global Holdings)

(2016-08 - 2018-09)

• Assisted customers through phone support and service coordination.
• Documented troubleshooting steps and maintained accurate service records.
• Coordinated escalations and follow-up actions with relevant teams.

Online ESL Teacher - BIBO Global Opportunity

(2018-03 - 2022-03)

• Conducted virtual classes and managed online schedules.
• Prepared lesson materials and maintained student progress records.
• Demonstrated strong communication and remote collaboration skills.

Customer Service Representative - Credit One Bank (EGS/NCO APAC)

(2014-07 - 2016-07)

• Handled customer inquiries, account research, and issue resolution.
• Maintained accurate documentation and ensured compliance with company procedures.
• Managed high-volume customer interactions while meeting quality standards.

Customer Service Representative - One Life Group, Singapore

(2012-01 - 2012-05)

• Processed customer inquiries and maintained account records.
• Ensured timely follow-up and resolution of customer concerns.

Branch Manager - Malolos Credit and Development Cooperative

(2005-05 - 2011-12)

• Managed branch operations, staff coordination, and administrative processes.
• Prepared operational and financial reports and maintained organized records.
• Supported employee supervision, scheduling, and performance monitoring.
• Ensured compliance with company policies and operational procedures.

Bachelor of Science - Business Administration, Major in Accounting - Centro Escolar University