Katrina Barrameda

Results-driven B2B Account Manager and Customer Service Professional with proven experience in sales, technical support, and client relationship management. Demonstrated ability to increase revenue, improve customer retention, and deliver high-quality service in fast-paced environments. Strong communicator with leadership experience and a track record of driving performance improvements.

Outbound Sales Account Manager - Monoprice Bon-Eagle International

(2024-11 - 2024-12)

• Managed product portfolio and sales pipeline, handling client inquiries on pricing, availability, and credit terms
• Monitored and analyzed monthly sales performance to support decision-making
• Strengthened client relationships through fast issue resolution and proactive communication
• Contributed to revenue growth by maintaining consistent follow-ups and closing opportunities

B2B Sales Account Manager - Monoprice – YFC Boneagle International

(2024-04 - 2024-10)

• Built and maintained strong relationships with business clients, improving lead generation and sales opportunities
• Delivered persuasive sales presentations that increased product awareness and conversions
• Analyzed sales data to identify trends and recommend strategies to improve performance
• Managed key accounts to ensure customer satisfaction, retention, and long-term partnerships
• Introduced process improvements that enhanced efficiency and workflow

Technical Support Representative / Website Moderator

(2024-01 - 2024-04)

• Provided technical support through calls, chat, and email, resolving hardware and system issues efficiently
• Created user guides and FAQs, reducing repeat inquiries and improving customer experience
• Maintained strong customer relationships, ensuring high satisfaction levels
• Collaborated with technical teams to resolve recurring issues and improve systems

Technical Support Representative / Team Lead - Bwelo – An Exacstar Company

(2020-10 - 2024-01)

• Led team operations, ensuring quality and accuracy in customer support
• Implemented process improvements that increased efficiency and reduced resolution time
• Analyzed operational data to improve planning and service delivery
• Assisted customers with technical configurations, enhancing usability and satisfaction

Trainer / Customer Service Representative - Lynk Asia Outsourcing

(2019-11 - 2020-10)

• Conducted training sessions tailored to different learning styles
• Coached and mentored employees to improve performance and service quality
• Developed engaging training materials using digital tools
• Recognized for delivering excellent customer service and training outcomes

Bachelor of Arts - Communication - University of the Cordilleras