Katrina Barrameda
B2B Account Manager and Customer Service Professional
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About
Results-driven B2B Account Manager and Customer Service Professional with proven experience in sales, technical support, and client relationship management. Demonstrated ability to increase revenue, improve customer retention, and deliver high-quality service in fast-paced environments. Strong communicator with leadership experience and a track record of driving performance improvements.
Experience
Outbound Sales Account Manager - Monoprice Bon-Eagle International
(2024-11 - 2024-12)
- Managed product portfolio and sales pipeline, handling client inquiries on pricing, availability, and credit terms
- Monitored and analyzed monthly sales performance to support decision-making
- Strengthened client relationships through fast issue resolution and proactive communication
- Contributed to revenue growth by maintaining consistent follow-ups and closing opportunities
B2B Sales Account Manager - Monoprice – YFC Boneagle International
(2024-04 - 2024-10)
- Built and maintained strong relationships with business clients, improving lead generation and sales opportunities
- Delivered persuasive sales presentations that increased product awareness and conversions
- Analyzed sales data to identify trends and recommend strategies to improve performance
- Managed key accounts to ensure customer satisfaction, retention, and long-term partnerships
- Introduced process improvements that enhanced efficiency and workflow
Technical Support Representative / Website Moderator
(2024-01 - 2024-04)
- Provided technical support through calls, chat, and email, resolving hardware and system issues efficiently
- Created user guides and FAQs, reducing repeat inquiries and improving customer experience
- Maintained strong customer relationships, ensuring high satisfaction levels
- Collaborated with technical teams to resolve recurring issues and improve systems
Technical Support Representative / Team Lead - Bwelo – An Exacstar Company
(2020-10 - 2024-01)
- Led team operations, ensuring quality and accuracy in customer support
- Implemented process improvements that increased efficiency and reduced resolution time
- Analyzed operational data to improve planning and service delivery
- Assisted customers with technical configurations, enhancing usability and satisfaction
Trainer / Customer Service Representative - Lynk Asia Outsourcing
(2019-11 - 2020-10)
- Conducted training sessions tailored to different learning styles
- Coached and mentored employees to improve performance and service quality
- Developed engaging training materials using digital tools
- Recognized for delivering excellent customer service and training outcomes
Education
Bachelor of Arts - Communication - University of the Cordilleras
