Gretchen Lambayan

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Chat Support Analyst at Peak Outsourcing (2019-01 – Present)

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

XML Programmer, Developer at SPi Global (2008-01 – 2016-12)

• Reduced processing time for large datasets by incorporating efficient programming techniques in XML development.
• Ensured seamless data exchange between applications through the implementation of well-structured XML schemas.
• Provided comprehensive technical support to colleagues, addressing complex issues related to XML programming.

Quality Assurance, Typesetting at SPi Global (2008-01 – 2016-12)

• Maintain product quality, compliance, and customer satisfaction through rigorous inspection.
• Developed and maintained quality assurance procedure documentation.
• Ensured data consistency across all channels with thorough quality assurance checks.
• Developed and implemented quality assurance dashboard, providing real-time visibility into quality metrics.

Bachelor of Science in Information Technology – NEGROS ORIENTAL STATE UNIVERSITY (2004-01 – 2008-12)