Precious Galicia

Results-oriented chat support professional with extensive experience in customer service. Known for delivering accurate solutions and maintaining high customer satisfaction. Collaborative team player with focus on achieving goals and adapting to dynamic environments. Proficient in communication and problem-solving.

Chat Support Specialist - ECE Contact Centers

(2019-01 - 2026-01)

• Responded to customer inquiries and addressed account-related concerns, ensuring effective communication and support.
• Managed support for banking inquiries, effectively resolving account issues and transaction discrepancies.
• Executed thorough reviews to ensure precision and compliance in handling confidential financial information.
• Analyzed and addressed high-priority cases, effectively managing escalations from tier 1 to ensure timely resolutions.
• Resolved customer complaints and addressed Better Business Bureau inquiries with professionalism.
• Executed bankruptcy-related case handling with a focus on precision and strict confidentiality protocols.
• Engaged with clients to deliver timely project updates and ensure effective task coordination.
• Utilized CRM software to systematically track customer interactions and manage data, ensuring improved service delivery outcomes.

Chat Support Specialist - Peak Outsourcing

(2018-01 - 2019-01)

• Handled incoming chats on law firm websites, assisting potential clients seeking legal representation.
• Gathered initial case details and assessed client needs before routing to appropriate legal teams.
• Provided clear, professional, and empathetic communication while maintaining confidentiality.

Data Entry Specialist (Police Reports – U.S. Jurisdictions) - Straive

(2016-01 - 2018-01)

• Entered and updated police report data with high accuracy and attention to detail.
• Reviewed records for errors and ensured data consistency and completeness.
• Maintained confidentiality of sensitive information.
• Met productivity targets while handling high-volume data efficiently.

Bachelor of Science - Information Technology - Negros Oriental State University (2012-01 - 2016-01)