Angela Gelena
Chat Support
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About
A highly motivated and adaptable professional with a background in customer service, administration, and team leadership. Proven ability to multitask, solve problems, and provide excellent support in fast-paced environments. Currently seeking to leverage my skills in a challenging and rewarding role.
Experience
Service Crew/Cashier at Ordo Foods Enterprises Inc. Mcdonalds Phil. (2017-04 – 2018-11)
- Developed strong multitasking skills by handling multiple roles, including serving customers and managing cash.
- Maintained strict adherence to food safety and hygiene standards.
- Served as a key point of contact for customer inquiries and feedback.
Waitress/Cashier at Yilo Restaurant and Bar (2019-11 – 2021-11)
- Delivered excellent customer service, ensuring a positive dining experience for all guests.
- Managed cash and card transactions accurately and efficiently.
- Collaborated with team members to ensure a clean and organized work environment.
Remote CS/Chat Support at Manta Pro Support Solution (2024-03 – 2024-10)
- Effectively managed customer inquiries and issues via chat, ensuring timely and professional resolution.
- Applied strong problem-solving skills to troubleshoot technical and product-related concerns.
- Maintained a high level of customer satisfaction by providing active listening and clear communication.
Education
Bachelor of Science in Computer Science – Laguna State Polytechnic University - Santa Cruz Campus (2015 – 2017)
Bachelor of Science in Office Administration – Laguna State Polytechnic University - Santa Cruz Campus (2017 – 2019)
