Guellene Grace Demata
CLINICAL QUALITY ASSURANCE DOCUMENT SPECIALIST
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About
Detail-oriented healthcare professional with experience in clinical quality assurance, healthcare documentation review, medical transcription, and data management. Skilled in ICD-10-CM, EMR/EHR systems, and medical terminology, with a strong focus on documentation accuracy, compliance, and quality patient records. Highly organized, efficient, and committed to supporting healthcare teams through accurate and compliant documentation.
Experience
CLINICAL QUALITY ASSURANCE DOCUMENT SPECIALIST - NORTHEAST SOLUTION INC.
(2024 - 2026)
- HOME HEALTH AND HOSPICE QA (OASIS) POC,SOC, ROC,RCT,DC
- Review, verify, and maintain accuracy of clinical quality assurance documents and records.
- Ensure compliance with healthcare standards, policies, and regulatory requirements.
- Identify errors, inconsistencies, and missing information in clinical documentation.
- Coordinate with healthcare teams to correct and complete documentation.
- Support internal and external audits by organizing and preparing required records.
- Maintain proper documentation flow to ensure patient safety and quality standards.
- Ensure confidentiality and proper handling of sensitive clinical information.
Real Estate Cold Caller - HOUSEHOLD REAL ESTATE
(2023 - 2023)
- Performed outbound cold calls to property owners and potential buyers.
- Generated, qualified, and followed up on real estate leads.
- Collected property details, seller/buyer information, and transaction requirements.
- Updated CRM records and maintained accurate lead documentation.
- Scheduled appointments with qualified prospects for agents or clients.
- Handled objections and maintained professional communication with leads.
Care Coordinator Strategies - LKN STRATEGIES INC.
(2021 - 2022)
- Coordinated patient admissions, referrals, and home health services.
- Scheduled and coordinated visits for RN, PT, OT, and other healthcare professionals.
- Reviewed patient information and ensured required documents were complete.
- Followed up on physician orders, referrals, authorizations, and missing documentation.
- Updated patient records and care coordination notes in the EMR.
CAREGIVER - Bedfordshire, Biddenham. United Kingdom
(2018 - 2019)
- Provide compassionate, hands-on care and support to patients, elderly, or individuals with special needs
- Assist with daily living activities such as bathing, dressing, feeding, and mobility support
- Monitor and record patient condition, including vital signs and overall well-being
Education
Bachelors of Science in Nursing - Davao Doctors College (2012 - 2015)
Healthcare Services Vocational - Tecarro College Foundation Inc. (2021 - 2022)
