Hannibal Rodriguez

Customer Service and Sales Professional with over 10 years of experience in BPO, retail, food service, and client engagement roles. Proven ability to handle high-volume customer interactions, resolve concerns efficiently, and maintain strong client relationships. Skilled in sales, customer support, CRM systems, and digital client engagement. Experienced using Salesforce, Zendesk, and HubSpot CRM tools.

Premium Concierge Specialist (Digital Analyst) at Eclerx Philippines (2024-11 – 2025-02)

• Assisted clients with advertising design requests for business promotions.
• Collected complete ad design instructions and requirements from clients.
• Coordinated with the creative and arts team to produce accurate ad designs.
• Reviewed ad details before printing to ensure quality and completeness.
• Maintained clear communication with clients regarding ad specifications.

Customer Service Representative at Nityo Infotech Services Inc. (2023-11 – 2024-02)

• Handled inbound calls for an e-commerce customer support account.
• Assisted customers with order status, shipping, delivery, and refunds.
• Provided email and outbound call support when necessary.
• Resolved customer concerns professionally and efficiently.

Online Seller (2023-01 – 2024-05)

• Managed online sales of authentic bags, watches, body sprays, and lotions.
• Handled customer inquiries and processed orders online.
• Maintained strong customer relationships leading to repeat buyers.
• Promoted products through social media platforms.

Account Representative at Med Housing LLC / Nortria Holdings (2022-10 – 2022-11)

• Conducted outbound sales to medical students and professionals.
• Promoted subscription services for online rental property listings.
• Communicated with prospects through email and Google Meet presentations.
• Built relationships with potential clients to generate sales.

Food Service Staff at Extreme Pita (2019-02 – 2022-01)

• Prepared food and assembled pita meals according to company standards.
• Handled cashiering and payment processing.
• Managed product inventory and restocking.
• Maintained store cleanliness and assisted with food delivery.

Caregiver at Honey & Ravim Magnaye (2017-01 – 2019-01)

• Prepared meals and ensured children's daily nutritional needs.
• Helped children with homework and school activities.
• Provided school transportation and supervision.
• Maintained a safe and supportive home environment.

Operations Assistant at XRC Mall Developers (2014-09 – 2015-10)

• Assisted with mall operations including leasing coordination.
• Supported marketing and accounting functions.
• Coordinated with security and maintenance teams.
• Reported operational concerns to the Operations Manager.

Tele Sales Specialist at Stream Global Services / Sprint Telecom (2013-07 – 2014-07)

• Sold mobile phones, accessories, and postpaid plans to customers.
• Provided product recommendations based on customer needs.
• Assisted customers with device troubleshooting.
• Delivered excellent customer service during sales interactions.

Credit Management Specialist at Teletech Customer Care Management (2013-01 – 2013-05)

• Handled inbound calls from Australian telecom customers.
• Processed billing payments and payment arrangements.
• Provided account support and billing assistance.

Customer Service Representative at Teletech Care Management (2010-11 – 2012-01)

• Handled 60–90 calls per shift for a US healthcare account.
• Verified patient eligibility and insurance coverage.
• Explained benefits and policy details to callers.
• Maintained high standards of customer service.

Dining Crew at Greenwich Pizza (2010-05 – 2010-10)

• Took customer orders and served food and beverages.
• Maintained cleanliness of the dining area and facilities.
• Provided friendly customer service to restaurant guests.

Bachelor of Science in Hotel and Restaurant Management – Cavite State University (2006 – 2010)

Caregiving Program NC II – St. Augustine School of Nursing (2015 – 2016)