Happy Grace Casas

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Hub Operations Assistant at SPX Express Philippines (2026-02 – Present)

• Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
• Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
• Assist the Customer Support team with call-outs to resolve customer escalations.
• Implement process improvement initiatives and projects to enhance hub productivity.
• Handle payment transactions and associated payment processes.
• Coordinate with agency coordinators to oversee agency teams.
• To forecast average daily orders of parcels thru monitoring of Line haul
• Fleet scheduling of 4 wheel and 2W (Bulky and Pouches) parcels
• Conduct briefing to all backroom staff pertaining to operational matters
• Collaborate with other hubs concerning to operational requirements
• Investigate and analyze problematic parcels
• Sorting of parcels per assigned riders

Airport Operations Head (2019-03 – 2020-11)

• Oversee the daily Operations for both Passengers and Cargo – Incoming and Outgoing.
• Act as the Head of Safety and Security of the Station.
• Conduct and implement company policy and procedures
• Handles passenger complaints – extreme cases for both passengers and cargo
• Attend external meetings in relation to airport operations
• Maintain regulatory compliance
• Responsible for closing the internal and external Audit findings if there is any.
• Recommend employee for trainings and seminars
• Keep and monitor records of 201 files of employees
• Prepares payment orders of suppliers
• Check and monitor inventory supplies
• Act as the property custodian of the station
• Secure and safe keep daily cash sales

Station Officer (2016-11 – 2019-03)

• Oversee the daily Operations for both Passengers and Cargo – Incoming and Outgoing.
• Act as the Head of Safety and Security of the Station.
• Conduct and implement company policy and procedures
• Handles passenger complaints – extreme cases for both passengers and cargo
• Attend external meetings in relation to airport operations
• Maintain regulatory compliance
• Responsible for closing the internal and external Audit findings if there is any.
• Recommend employee for trainings and seminars
• Keep and monitor records of 201 files of employees
• Prepares payment orders of suppliers
• Check and monitor inventory supplies
• Act as the property custodian of the station
• Secure and safe keep daily cash sales

OIC Airport Operations Head (2014-01 – 2015-03)

• Act as the OIC during transition period of PAL and PALexpress
• Oversee daily operations for Passengers and Cargo
• Oversee ground handling performance – 3rd party
• Handles passengers' complaints for baggage and cargos (actual and email)
• Handles irate passengers (extreme cases)
• Handles flight disruptions
• Monitor flight movements
• Facilitate documentation filing for government mandated

Load Controller (2010-09 – 2016-11)

• Computes the total applicable weight of the aircraft
• Ensure weight balance from passengers' load and baggage
• Loading instructions for loading
• Flight notification to destination
• Flight monitoring
• Act as the OIC in the station in the absence of Manager
• Handles passengers' complaints

Customer Service Agent (2008-04 – 2010-09)

• Process acceptance to check in passengers
• Boarding process
• Assist arrival of passengers
• Handles inconvenient passengers – cancelled flights, delayed flights and etc.
• Handles passengers' complaints

Bachelor of Arts in Political Science – Western Mindanao State University (2003 – 2003)

Secondary – Zamboanga National High School West (1998 – 1999)

Primary – San Jose Gusu Elementary School (1994 – 1995)