Hub Operations Assistant at SPX Express Philippines (2026-02 – Present)
- Assist in day-to-day hub operations (both first and last mile activities), including parcel inbounding, sorting, rider dispatch, receiving in-transit parcels, and inventory management.
- Support monitoring of hub performance by ensuring high productivity and efficient achievement of Hub KPIs.
- Assist the Customer Support team with call-outs to resolve customer escalations.
- Implement process improvement initiatives and projects to enhance hub productivity.
- Handle payment transactions and associated payment processes.
- Coordinate with agency coordinators to oversee agency teams.
- To forecast average daily orders of parcels thru monitoring of Line haul
- Fleet scheduling of 4 wheel and 2W (Bulky and Pouches) parcels
- Conduct briefing to all backroom staff pertaining to operational matters
- Collaborate with other hubs concerning to operational requirements
- Investigate and analyze problematic parcels
- Sorting of parcels per assigned riders
Airport Operations Head (2019-03 – 2020-11)
- Oversee the daily Operations for both Passengers and Cargo – Incoming and Outgoing.
- Act as the Head of Safety and Security of the Station.
- Conduct and implement company policy and procedures
- Handles passenger complaints – extreme cases for both passengers and cargo
- Attend external meetings in relation to airport operations
- Maintain regulatory compliance
- Responsible for closing the internal and external Audit findings if there is any.
- Recommend employee for trainings and seminars
- Keep and monitor records of 201 files of employees
- Prepares payment orders of suppliers
- Check and monitor inventory supplies
- Act as the property custodian of the station
- Secure and safe keep daily cash sales
Station Officer (2016-11 – 2019-03)
- Oversee the daily Operations for both Passengers and Cargo – Incoming and Outgoing.
- Act as the Head of Safety and Security of the Station.
- Conduct and implement company policy and procedures
- Handles passenger complaints – extreme cases for both passengers and cargo
- Attend external meetings in relation to airport operations
- Maintain regulatory compliance
- Responsible for closing the internal and external Audit findings if there is any.
- Recommend employee for trainings and seminars
- Keep and monitor records of 201 files of employees
- Prepares payment orders of suppliers
- Check and monitor inventory supplies
- Act as the property custodian of the station
- Secure and safe keep daily cash sales
OIC Airport Operations Head (2014-01 – 2015-03)
- Act as the OIC during transition period of PAL and PALexpress
- Oversee daily operations for Passengers and Cargo
- Oversee ground handling performance – 3rd party
- Handles passengers' complaints for baggage and cargos (actual and email)
- Handles irate passengers (extreme cases)
- Handles flight disruptions
- Monitor flight movements
- Facilitate documentation filing for government mandated
Load Controller (2010-09 – 2016-11)
- Computes the total applicable weight of the aircraft
- Ensure weight balance from passengers' load and baggage
- Loading instructions for loading
- Flight notification to destination
- Flight monitoring
- Act as the OIC in the station in the absence of Manager
- Handles passengers' complaints
Customer Service Agent (2008-04 – 2010-09)
- Process acceptance to check in passengers
- Boarding process
- Assist arrival of passengers
- Handles inconvenient passengers – cancelled flights, delayed flights and etc.
- Handles passengers' complaints
