Hazel Lamis

To lead a purposeful life dedicated to continuous personal growth, meaningful relationships, and making a positive impact on my community and the world. I aspire to cultivate resilience, empathy, and integrity in all aspects of my life, striving to live authentically and contribute to the well-being and happiness of others. I am a reliable and detail-oriented professional with experience in recruitment, quality analysis, and customer service, committed to delivering quality results and supporting organizational growth.

OPERATION IN-CHARGE at LEDMIR HUMAN RESOURCES EXCHANGE CORP. BACOLOD BRANCH (Present)

Oversee the end-to-end recruitment process and ensure compliance with labor laws and agency regulations.

• Oversee the end-to-end recruitment process, from sourcing to onboarding.
• Ensure job postings attract qualified candidates.
• Screen, interview, and shortlist applicants.
• Supervise recruitment teams and assign tasks.
• Ensure adherence to company policies and labor laws.
• Monitor key performance indicators and recruitment targets.
• Ensure all recruitment processes comply with labor laws and agency regulations.
• Manage budget allocations for hiring and agency expenses.

CHIME INVESTIGATION - FINANCIAL ACCOUNT at UBIQUITY

Conducted fraud investigations by analyzing customer financial accounts and transaction histories.

• Conducted fraud investigations by analyzing customer financial accounts, transaction histories, and system alerts.
• Identified suspicious activities and ensured compliance with internal policies and regulatory standards.
• Gathered and documented evidence to support case resolutions.
• Utilized CRM systems (Zendesk, Galileo, Island, Visa) and case management tools to handle sensitive data.
• Maintained high accuracy and met productivity and turnaround KPIs in a fast-paced back-office environment.
• Generated reports using Google Workspace and Microsoft Office for data tracking and analysis.

QUALITY ANALYST - CHIME at UBIQUITY

Audited agent handling of fraud-related cases and provided coaching for improvement.

• Audited agent handling of fraud-related cases involving credit and debit card disputes.
• Reviewed customer accounts to ensure accurate investigation, proper documentation, and regulatory compliance.
• Evaluated adherence to fraud protocols, risk guidelines, and quality standards.
• Provided coaching and actionable feedback to improve case handling and accuracy.
• Utilized CRM systems (Zendesk, Galileo, Island) and QA tools to monitor performance and generate KPI reports using Google Sheets and Excel.

TALENT ACQUISITION SPECIALIST at UBIQUITY

Identifying, attracting, and hiring top talent to meet staffing needs of the organization.

• Identifying, attracting, and hiring top talent to meet the staffing needs of an organization.
• Conduct virtual and walk-in screening interview with prospective candidates.
• Ensuring that the right talent is hired to meet business needs.

CUSTOMER SERVICE REPRESENTATIVE at TRANSCOM - BACOLOD / PANASIATIC SOLUTION / CSR

Interacts with customers to address inquiries, resolve billing issues, and provide technical support.

• Interacts with customers via phone to address inquiries, resolve billing issues with their plans packages.
• Handle customer complaints and escalations with empathy, patience, and professionalism.
• Promoting higher-end phones to boost sales.
• Providing technical assistance effective troubleshooting, maintenance, and support

REAL ESTATE AGENT at JSS REALTY SERVICES

Facilitate the sale and purchase of properties while representing clients' interests.

• Facilitate the sale, purchase, of properties while representing the interests of their clients.
• Involves fieldwork, including property viewings and client meetings.
• Assists clients in buying and selling properties.

Bachelor of SCIENCE IN COMMERCE in Commerce – Colegio De San Agustin - Bacolod

Practical Nursing - Vocational in Nursing – Lifeline Inst.