Henry Macasio

A highly Motivated professional and recognized as a team player and a performer and consistently accomplishing assignments on timely manner a decisive leader with “hands-on” Administrative and management skills.

Career focused on IT Networks & Telecom professionally with Cisco Certified Network & Voice Associate and Microsoft Certified Technology Specialist With solid experience in Information and Communication Technology position such as, Network Administrator, Alcatel Omni-PCX Enterprise Administrator, Computer and Networking Technology, IP-PABX Telephone Exchange System, Network cabling and frame distribution. Area of competency includes Radio Communication System, Switchboards, HF/UHF/VHF Extended sub and Transmitters.

PROFESSIONAL EXPERIENCE

Comscentre-Comscentre Phil’s. Inc. Makati- March 2021- Present

CM-Voice Engineer

Assign to support and maintain our CME and CM (Cisco’s Call Manager Express and Cisco Call Manager) VOIP phone systems both hardware and associated applications such as Express Contact Centre, Attendant Console, Jabber.

• Support CUCM (Cisco Unified Call Manager), CUC (Cisco Unity Connection)
• Configure and maintain call flow using UCS features (Queue Management, System Call Handlers, Route Patterns, Translation Rules)
• Configure and maintain UCS applications for customers (Jabber, EM, Agent, Finesse, AC, VM)
• Configure and maintain IVR scripts using cisco unity
• Supporting Customers/Client Webex Cloud base Calling and Webex Contact Center.
• Configuring End user Telephony Device (Cisco/3rd Party SIP device).
• Designing Customer Call Flow and IVR as per client requirement.
• Generating Call reports monthly basis and provide with the customer.

EDUCATION

STONEBRIDGE ASSOCIATED COLLEGE

Information Technology Diploma-L3

EX23 8ST United Kingdom (Distance Learning)

LYCEUM OF THE PHILIPPINES UNIVERSITY (ETEEAP) -Dec 2020

B.S Information Technology-On Going

Intramuros Manila Philippines

BIRCHAM INTERNATIONAL UNIVERSITY

Diploma Specialist Telecommunication Engineering

Distance Learning (Independent Learning)

Main headquarters Av. Sierra 2 (Urb. Guadamonte), 28691 Madrid, Spain--March 2012

PENN FOSTER CAREER SCHOOL (ICS)

Program Electronic Engineering – 2006

(International Correspondent School)

Scranton PA.USA-Headquarters

Learning Services-Pasig City-Philippine-Branch

DON TEODORO V SANTOS INSTITUTE (M.I)

High school/Secondary 1992

Mamatitang Mabalacat, Pampanga Phil’s