Neil

Licensed Electronics Engineer with 4+ years of experience in technical implementation and support, specializing in VoIP, PBX systems, IP networking, system configuration, troubleshooting, remote technical support, and client-facing technical communication. Experienced in supporting business clients from system implementation and deployment through troubleshooting, maintenance, documentation, and technical training. Strong background in Avaya, Grandstream, and Yeastar platforms with Cisco networking and basic Fortinet security knowledge.

Adaptable, client-focused, and experienced in resolving technical issues in time-sensitive environments while maintaining accurate documentation and service quality.

Technical Implementation and Support Engineer (2022-06 – Present)

• Provide remote and onsite technical support for business clients, troubleshooting VoIP, PBX, IP networking, endpoint, connectivity, and system-related issues. Troubleshoot SIP trunks, call routing, IP connectivity, system configuration, and telephony service issues.
• Perform L1/L2-style technical troubleshooting by identifying symptoms, reviewing configurations, isolating root causes, implementing resolutions, and escalating complex issues when required.
• Configure, implement, test, and support Avaya IP Office, Grandstream UCM, and Yeastar telephony systems and associated IP endpoints.
• Provide remote technical assistance using Zoom, Microsoft Teams, Webex, and AnyDesk while maintaining clear communication.
• Support more than 20 business and client implementations, managing technical requirements from initial assessment through deployment, testing, troubleshooting, and turnover.
• Document troubleshooting activities, system configurations, site findings, resolutions, recommendations, and project implementation details.
• Conduct knowledge-transfer sessions and technical training for client technical teams after system implementation.
• Work within service-level requirements and prioritize technical issues based on urgency, business impact, and client requirements.

Marketing Support Specialist (2024-09 – 2025-01)

• Conducted online research and data gathering to support business, product, supplier, and client requirements.
• Compiled and organized 100+ potential clients and suppliers per day using online research and structured data collection.
• Communicated with suppliers and vendors to obtain product information, pricing, availability, and requirements.
• Maintained accurate records and organized research data to support business decisions and daily operations.

Engineering Design Team (2018-06 – 2018-06)

• Conducted telecommunications field surveys and collected infrastructure measurements for network planning.
• Used AutoCAD to create telecommunications infrastructure layouts based on field measurements and site observations.
• Documented telecom pole locations, approximate distances, connection requirements, and potential service areas.
• Supported telecommunications infrastructure planning and technical documentation.

Bachelor of Science in Electronics and Communication Engineering (ECE) – University of Mindanao (2013 – 2020)