Ida Carino

I am a licensed Registered Nurse in the Philippines with a solid foundation in healthcare and administrative operations. I bring extensive experience in supervising teams, managing business processes, and ensuring workplace wellness, supported by my background in the BPO industry

Healthcare Virtual Assistant at Hello Rache - Nesca-Newton (2025-04 – Present)

• Manage daily neuropsychological and coaching billing, including preparation and submission of billing reports to the accounting team.
• Prepare and send payroll reports and coordinate with management to ensure timely and accurate payroll processing.
• Maintain and manage monthly follow-up lists for prospective clients and ongoing administrative tasks.
• Coordinate and send Zoom invitations for intake appointments, consultations, evaluations, and other scheduled meetings.
• Maintain and update the referral database, ensuring referral information and clinician details are accurate and current.
• Prepare monthly clinician percentage and compensation reports.
• Create, update, and distribute Executive Function (EF) and Real Life (RL) coaching flyers and other client-facing materials.
• Schedule and coordinate complimentary introductory calls for prospective coaching and evaluation clients.
• Create and maintain TherapyAppointment (TA) client profiles, including assigning and uploading required intake documents and forms.
• Coordinate new client onboarding, including connecting clients with their assigned coach and updating the active coaching client tracking sheet.
• Send new client notifications and administrative updates to the appropriate accounting and management staff for both coaching and neuropsychological evaluation clients.
• Coordinate CE seminars, including scheduling, participant communication, surveys, certificates, and related administrative tasks.
• Assist with the TherapyAppointment migration project, including client and administrative data transition and record management.
• Conduct research and maintain records related to postdoctoral neuropsychology fellowship opportunities.
• Prepare and distribute employee surveys and assist with tracking completion and responses.
• Monitor and review management calendars, including checking and coordinating appointments on Jen’s calendar.
• Upload and maintain completed neuropsychological evaluation feedback reports in TherapyAppointment.
• Coordinate scheduling for private-pay neuropsychological evaluations, including managing clinician availability and client appointments.
• Create and maintain professional CVs and administrative documents as needed.
• Provide ongoing administrative and operational support to ensure efficient client intake, scheduling, billing, documentation, and communication processes.

Healthcare Virtual Assistant at Hello Rache - Pursuit Mental Health and Recovery (2024-11 – 2025-04)

• Inbound Calls.
• Outbound calls for scheduled appointment reminders every day and Calling new patients to complete their chart.
• Plotting schedule of follow-up schedule of 2 providers.
• Check if Insurance is active for each patient that is scheduled for the following day.
• Submission of billing in EHR.
• Plotting of list of patients in Excel sheet and EHR
• Checking and replying to the messages of patients in EHR
• Create a task/tagging provider to a message in EHR if it is lab results.
• Creating invoices and processing payments to EHR.
• Creating patient profiles in EHR for new patient.

Manager / Company Nurse at Amandy Construction Trading and Services (2016-09 – 2023-09)

• Supervised and maintained accurate staff records and databases.
• Managed payroll, salary disbursement, and financial oversight, including payables and receivables.
• Provided emergency workplace care and administered over-the-counter medications.
• Promoted healthy eating and wellness programs for employees.

Team Manager / QA Analyst at ESC-ICOMM (2014-01 – 2016-08)

• Supervised calls, evaluated recorded calls, and verified sales transactions.
• Created and implemented comprehensive support strategies for operational improvement.
• Directly managed short-term and long-term team operations while maintaining quality assurance standards.
• Conducted individual coaching sessions to enhance team performance.

Technical Support Analyst at Sutherland Global Services (2012-08 – 2013-03)

• Assisted customers in troubleshooting issues with smartphones and tablets.
• Specialized in Research in Motion (RIM) product support.

Customer Service Advisor / Complaint Champion at First Solutions Ltd. (2011-01 – 2012-03)

• Handled customer complaints, billing inquiries, and troubleshooting issues.
• Processed account callbacks and provided solutions for lost or stolen cards.

Customer Service Representative at Telstra Prepaid and T-Mobile Flexpay (U.S.) (2008-11 – 2010-12)

• Delivered customer service through billing support and troubleshooting.
• Performed reload transactions and implemented upselling techniques.

Bachelor of Science in Nursing in Nursing – UNIVERSITY OF PERPETUAL HELP SYSTEM – LAGUNA (2004 – 2008)