Francheska Cunanan

Detail-oriented and adaptable professional with experience in healthcare staffing, caregiver recruitment, scheduling, administrative support, patient care, and client communication. Skilled in coordinating schedules, filling staffing needs, managing records, handling time-sensitive concerns, and communicating effectively with clients, caregivers, patients, and prospective leads. Experienced in both healthcare and remote administrative environments, with strong organizational, multitasking, and problem-solving abilities.

Staffing Coordinator / Scheduler / Virtual Assistant - Lifespan-Santa Cruz - Remote

(2025-04 - 2026-08)

• Coordinate daily and ongoing caregiver schedules for home care clients, ensuring appropriate staffing coverage based on client needs, caregiver availability, qualifications, and scheduling requirements.
• Manage open shifts and actively identify available caregivers to fill coverage gaps, including short notice, weekend, holiday, and last-minute staffing requests.
• Monitor caregiver clock-ins and clock-outs and follow established procedures when caregivers fail to clock in or out appropriately.
• Communicate with caregivers, clients, families, and internal team members regarding schedule changes, callouts, cancellations, availability, and coverage concerns.
• Handle urgent staffing situations by quickly assessing available resources and coordinating replacement caregivers to minimize interruptions in client care.
• Maintain accurate client and caregiver schedules and update relevant information in WellSky and internal tracking systems.
• Monitor caregiver availability and maintain staffing information to support efficient scheduling and future coverage planning.
• Coordinate caregiver assignments according to individual client care needs, schedules, and service requirements.
• Monitor caregiver performance and maintain the Employee Performance Log (EPL) to support accountability and operational follow-up.
• Assist with tracking care plans, RCI information, client requirements, and other scheduling-related documentation.
• Monitor timekeeping information and assist with payroll and billing-related cross-checks, including quarter-hour billing and applicable overtime or holiday scheduling rules.
• Create and maintain scheduling reports, open-shift calendars, caregiver availability records, and other operational tracking documents.
• Support caregiver onboarding and coordinate mentor/training schedules.
• Work independently in a fast-paced remote environment while managing multiple clients, caregivers, schedule changes, and time-sensitive staffing issues simultaneously.

Appointment Setter - James Buckley

(2024-05 - 2024-09)

• Contacted prospective real estate leads through phone and other communication channels to identify potential clients.
• Conducted outbound calls and engaged prospects in professional and conversational discussions.
• Qualified leads based on their needs, interest, availability, and potential readiness to move forward.
• Scheduled appointments between qualified prospects and the real estate team.
• Maintained consistent follow-up with leads to maximize appointment opportunities.
• Managed lead information and kept records updated to support organized sales operations.
• Used active listening and effective communication to establish rapport with prospects.
• Handled objections professionally and worked to maintain positive interactions with potential clients.
• Managed a high volume of outreach while maintaining accuracy and professionalism.

Dental Assistant - PremierLux Inc. - Philippines

(2023-08 - 2024-04)

• Assisted dentists during dental examinations, procedures, and routine patient care.
• Prepared treatment rooms, dental instruments, and supplies before and after procedures.
• Assisted with patient preparation and provided support throughout dental appointments.
• Prepared and organized dental instruments and materials according to procedure requirements.
• Maintained cleanliness, sanitation, and organization of dental equipment and treatment areas.
• Followed established infection-control, safety, and workplace procedures.
• Supported patient intake and administrative processes, including gathering and maintaining patient information.
• Assisted with appointment coordination and maintained organized patient schedules.
• Communicated professionally with patients regarding appointments, treatment-related information, and general concerns.
• Helped ensure an efficient workflow between the dentist, patients, and dental team.
• Provided compassionate and attentive patient support to help patients feel comfortable during dental visits.
• Maintained professionalism and confidentiality when handling patient information.
• Assisted with general administrative and operational tasks within the dental office.

Humanities and Social Science - Perpetual University-Molino (2019 - 2021)

Bachelor of Science - Psychology - National University- Dasmariñas (2021 - 2025)