Dezeree Vargas

Healthcare and administrative support professional with 10+ years of combined experience in healthcare scheduling, patient support, customer service, operations supervision, insurance services, and team leadership. Experienced in coordinating patient visits, managing appointment calendars, resolving scheduling conflicts, communicating with patients, families, caregivers, and healthcare staff, and maintaining accurate records and documentation. Strong background in high-volume customer support, administrative coordination, data entry, and remote operations.

Scheduler - Caremo Home Health

(2024-01 - 2025-01)

• Coordinated patient visits and caregiver schedules to support timely delivery of home health services.
• Managed appointment calendars and resolved scheduling conflicts based on patient and caregiver availability.
• Communicated with patients, families, caregivers, and healthcare staff regarding appointments and scheduling needs.
• Assisted with patient intake and administrative coordination for home health services.
• Maintained accurate scheduling records, patient-related documentation, and internal notes.
• Followed up on scheduling requests and helped ensure appointments were properly coordinated.

Chat Moderator / Customer Support Representative - Operador UK

(2020-01 - 2025-01)

• Provided real-time customer support through high-volume chat interactions.
• Responded to customer inquiries, addressed concerns, and provided professional and timely assistance.
• Maintained accurate information while handling multiple customer interactions simultaneously.
• Applied strong written communication, problem-solving, and conflict-resolution skills.
• Supported remote customer engagement and service operations.

Department Supervisor - Aries Insights & Media Solutions Inc.

(2012-01 - 2020-01)

• Supervised daily department operations and coordinated employee schedules.
• Managed staff assignments and supported efficient workflow and operational coverage.
• Conducted employee training, coaching, and performance evaluations.
• Monitored team performance and maintained quality standards.
• Prepared and reviewed reports while ensuring accuracy of operational information.

Insurance Sales Agent - Pru Life UK

(2015-01 - 2019-01)

• Assisted clients with insurance products, documentation, and service-related inquiries.
• Built and maintained strong client relationships through effective communication and follow-up.
• Assessed client needs and provided appropriate product information.
• Maintained accurate client documentation and followed established service processes.

Team Leader - The Nielsen Philippines

(2004-01 - 2012-01)

• Led and supervised a market research team while coordinating daily assignments and workflows.
• Monitored team performance and ensured completion of assigned activities.
• Supported employee training, coaching, and performance improvement.
• Reviewed reports and maintained quality and accuracy standards.

Bachelor of Arts - Political Science - Republican College (2002-01 - 2006-01)