Customer Service Representative - IBEX Global Solutions Philippines, Inc.
(2025-10 - 2026-02)
- Able to navigate complex leave policies and time-tracking systems to ensure accurate payroll processing and organizational compliance for a large-scale workforce (Amazon MyHR Live Support / Employee Resource Center)
Customer Service Representative - [24]7.ai Philippines
(2025-08 - 2025-10)
- Able to provide assistance to customers with regard to their issues with retail orders and billing, especially payments (Kohl's)
Customer Service Representative - TTEC Customer Care Management Philippines
(2025-06 - 2025-07)
- Able to provide assistance to customers about their issues with their electricity, especially billing (Energy Australia)
Customer Service Representative - Exlservice Philippines
(2025-01 - 2025-04)
- Able to provide assistance to customers regarding issues with their respective insurance accounts (Nationwide)
Customer Service Representative - Inspiro Relia, Inc.
(2024-06 - 2024-12)
- Able to provide assistance to customers regarding their satellite TV service and to help them in walking them through in fixing their technical concerns through basic troubleshooting (DISH)
Customer Service Representative - TELUS International Philippines
(2023-09 - 2024-02)
- Able to provide assistance to business customers regarding their respective business accounts, especially in the subject of different issues, including billing, updating information, transfer of service from business to personal, and others (TELUS Business Solutions or TBS (In-house) - Wireless Business Care)
Customer Service Representative - SYKES Asia Inc.
(2022-10 - 2023-05)
- Able to provide assistance to business customers regarding their online account, bills, transfer of services, and other issues they encounter (Verizon BGCO or Business and Government Customer Operations)
Customer Service/Technical Support Representative - AFNI Philippines Inc.
(2022-04 - 2022-10)
- Able to provide assistance to business customers regarding billing, transferring of services, and other issues that they have (Verizon - Bloomington Business Voice or BBV)
- Able to give walkthroughs to customers on how to resolve technical problems and help them out with non-tech related issues that we support (Verizon - Bloomington Business Tech or BBT)
Technical Support/Customer Service Representative (Billing) - VXI
(2020-06 - 2022-04)
- Able to effectively and efficiently provide helpful troubleshooting steps in order to get technical issues resolved for the customers (Comcast NED X1)
- Explain the contents of customers' bills and help them out in bill payments (Comcast NED Billing)
Technical Support/Customer Service Representative - Alorica (formerly West Contact Services)
(2016-04 - 2019-07)
- Able to effectively and efficiently provide helpful troubleshooting steps in order to get technical issues resolved for the customers (Comcast Beltway Video Repair)
- Process exchanges of outdated equipment with new and updated ones so that customers will have a more seamless viewing experience (Comcast MPEG or Equipment Update)
- Assist third-party sales representatives in completing their sales for customers' accounts to get fully set-up, provide customer assistance in getting accounts fully created, check for serviceability of an address (Comcast Etail Helpdesk)
- Primarily assist customers in getting account responsibility transferred from one person to another (ATT NBSC or National Business Service Center)
Customer Service Representative - Expert Global Solutions (EGS, now Alorica)
(2014-10 - 2016-04)
- Able to provide help to customers regarding their mobile service depending on what issues they have (T-Mobile General Care)
- Assist providers regarding queries about member's benefits (Level 1) and claims (Level 2 support) (HUMANA)
Customer Service Representative (voice) / Customer Service Representative (chat) - Stream Global Services (now Concentrix)
(2013-02 - 2014-09)
- Able to provide assistance to customers regarding their satellite TV service and to help them in walking them through in fixing their technical concerns through basic troubleshooting (DISH)
- Able to perform real-time assistance on how to fix issues regarding customers' online accounts (Microsoft Chat - back-office) and provide over-the-phone assistance to customers in relation to their respective Microsoft account (MS Accounts and Billing)
