Lyslejane Ogue
Customer Service Representative
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About
Detail-oriented and disciplined professional with 1.7 years of experience in high-volume data management and financial account processing. Specialized in maintaining 100% data accuracy while handling sensitive U.S. banking information and strictly adhering to complex Standard Operating Procedures (SOPs). Proven ability to manage high-pressure workflows, ensuring error-free documentation and systematic record-keeping to support organizational efficiency.
Experience
U.S. Financial Account Specialist at Ubiquity Global Services Inc. (2024-08 – 2026-02)
- Maintained 100% accuracy in data entry and documentation for U.S. prepaid card accounts, ensuring total compliance with federal financial regulations.
- Processed high-volume financial data, including transaction disputes and account freezes, by meticulously updating system records in real-time.
- Managed systematic record-keeping and daily reporting using time-blocking techniques to meet all data-processing deadlines without errors.
- Collaborated with Fraud and Dispute teams to update internal databases, providing accurate information for seamless client support journeys.
- Executed strict adherence to SOPs for 1.6 years, minimizing data entry errors in a high-pressure, fast-paced banking environment.
Private Mathematics Tutor (Grade 10) at Private (2025-01 – 2025-07)
- Academic Impact: Guided a student to improve their Mathematics grade from an 85–88 baseline to a consistent 90–95.
- Student Goal: Provided the instructional support necessary for the student to achieve Honor Student status.
- Methodology: Implemented a three-step cycle: Review Exam (after each lesson), Targeted Assignment, and Advanced Reading/Research for upcoming topics.
- Communication: Used professional email templates to provide parents with structured updates on student progress.
Education
BS in Civil Engineering – University of Negros Occidental-Recoletos (2019 – 2025)


