Imre Ahmad Sader

Versatile Operations Manager and Virtual Assistant with a strong background in startup documentation, logistics coordination, and customer relationship management. Proven ability to oversee daily operations, manage cross-functional teams, and drive project efficiency. Seeking a challenging role to leverage my experience in process optimization and executive support.

Virtual Assistant / Customer Service Representative at Freelance (2025-09 – Present)

• Support the CEO with essential documentation for a startup project based in Miami, FL.
• Oversee the end-to-end recruitment process for food delivery drivers.
• Manage the onboarding workflow for new drivers and restaurant partners.
• Handle customer escalations, including complaint resolution and follow-up on order statuses.

Virtual Assistant / Customer Service Representative at Ideas Unlimited INC (2024-11 – 2025-09)

• Executed administrative tasks and documentation for a Miami-based startup project.
• Facilitated the hiring and dispatching of food delivery personnel.
• Streamlined the onboarding process for drivers and restaurant partners to ensure operational readiness.
• Served as the primary point of contact for customer inquiries, refunds, and delivery tracking.

Customer Service Representative at Beawesome INC (2023-06 – 2023-08)

• Managed high-volume customer interactions, including order processing and conflict resolution.
• Maintained accuracy in refund and return documentation.
• Proactively followed up on customer deliveries to ensure service satisfaction.

Operations Manager at UMFR Japanese Surplus (2019-02 – 2021-02)

• Analyzed operational data to determine cost-benefit ratios and improve profitability.
• Established staff schedules and defined clear performance objectives to increase output.
• Mediated inter-departmental disputes regarding resource allocation and project workflows.
• Monitored on-site field operations and resolved inventory management challenges.

Security & Event Coordinator at Senorita Bar & Coffee Shop / Davao Agila Bouncers (2022-03 – 2023-03)

• Provided security, safety, and risk assessment for high-traffic event venues.
• Demonstrated strong situational awareness and crisis management by coordinating with authorities and handling emergencies.
• Delivered excellent customer service by managing guest entry and monitoring venue perimeters.

Civil Engineering – Tallinn Technical University (2003 – 2007)

– Rapla Gümnaasium (1991 – 2003)