Jerry Javinez

A General Virtual Assistant helping business owners streamline their operations by managing day-to-day tasks, providing reliable administrative support, and taking work off their plate so they can focus on growing their business. Proven ability to adapt quickly, solve problems effectively, and support business goals in dynamic environments. Reliable, detail-oriented, and tech-savvy, with a strong commitment to delivering exceptional service and helping clients succeed.

Customer Service Representative | Facebook Moderator at Awesome CX (2025-09 – 2025-07)

• Managing the email inbox, responding to general and complex inquiries, processing refunds, updating customer information in Shopify, checking order and tracking statuses, and moderating Facebook Page.

Facebook ADS Content Sourcer at UK-based solar company (2025-02 – 2025-06)

• Worked with a UK-based solar company to source and create content for Facebook A/B testing campaigns. Researched high-performing competitor ads, identified winning strategies, and developed original creatives with multiple variations and new angles. Produced both traditional and AI-assisted content to improve ad performance and engagement.

Shopify AI Media Sourcer | Product Lister at Shopify Client (2025-12 – 2026-03)

• Specialized in creating and refining custom AI prompts to generate ultra-realistic characters and high-quality visuals. Managed Shopify product listings by optimizing SEO-friendly titles and descriptions, uploading AI-generated media, and organizing product categories, quantities, and variations to improve product visibility.

Support Services Specialist at Rupa Health (2025-10 – 2025-11)

• I manage and respond to concerns through email, assess issues and approve letters of authorization based on benefits, conduct inbound calls for further clarification, and collaborate across teams to gather the information needed to resolve patient or member concerns.

Customer Support Specialist at Awesome CX (2023-10 – 2025-06)

• Improved customer satisfaction by quickly resolving issues, managing live chat and email, handling complaints, and coordinating with departments, all while leveraging CRM systems and maintaining current product knowledge.

General Virtual Assistant at U.S.-based clients (2024-05 – 2024-10)

• Supported U.S.-based clients by conducting in-depth online research and gathering accurate information from a variety of sources, including Google Maps, LinkedIn, Yelp, company websites, and AI-powered tools. Organized, verified, and maintained the collected data in custom-built internal spreadsheets, ensuring accuracy, consistency, and easy access for business operations and decision-making.

Promoter | Admin Assistant | Social Media Assistant at Multiple Clients (2020-09 – 2023-08)

• Assisted with content ideation, engaged users through TikTok by liking, reposting, and responding to DMs, and supported recruitment by sourcing applicants and conducting initial interviews.

Bachelor of Science in Tourism Management – STI College, General Santos City (2019-09 – 2023-08)