Ira Gonzaga

Role: Customer Service Representative / Scheduler / HR Assistant

Customer Service Representative (CSR) at AZPIRED INC. (2025-07 – 2026-03)

Role: Customer Service Representative / Scheduler / HR Assistant

• Conducted in-depth research to identify accurate information and solutions based on client needs
• Communicated with clients through calls and messages, handling inquiries and follow-ups efficiently
• Identified client needs and provided appropriate solutions, improving customer satisfaction
• Managed scheduling, records, and data tracking using Google Workspace tools
• Maintained organized documentation and reports to ensure accuracy and workflow efficiency
• Assisted in coordinating administrative and HR-related tasks in a fast-paced environment

ESL Tutor at JOY KOREA (2024-04 – 2025-02)

• Conducted research to develop customized learning materials based on client needs
• Communicated effectively with international clients, ensuring clear understanding and engagement
• Managed multiple clients daily while maintaining accuracy, organization, and time efficiency
• Built strong client relationships through consistent follow-ups and support
• Adapted quickly to different client requirements and communication styles

ESL Tutor at RAREJOB (2023-02 – 2024-04)

• Designed and customized lessons based on individual client goals and proficiency levels
• Identified client challenges and provided effective solutions to improve communication skills
• Applied structured methods to assess progress and maintain consistent client improvement
• Maintained professionalism while handling diverse clients in a dynamic online environment

Bachelor of Science in Information Technology – STI COLLEGE (2019-07 – 2022-04)

SHS Graduate in Information Communication Technology – STI COLLEGE (2015-06 – 2018-04)