Irene Joy Labella

Assistant Restaurant Manager with experience in high-volume quick service environments. Skilled in restaurant operations, team leadership, customer service, and cost control. Proven ability to improve service speed, maintain brand standards, and support sales growth.

Assistant Restaurant Manager - Jollibee (RBT Group)

(2023-01 - 2025-01)

• Supervise daily operations in a fast-paced restaurant environment
• Lead, train, and evaluate crew members to meet performance standards
• Manage cash handling, POS transactions, and daily sales reports
• Handle customer concerns and ensure high satisfaction
• Support sales targets through upselling and team motivation

Customer Service Associate - Amazon

(2022-01 - 2023-01)

• Handling customer's needs and wants on their purchase
• Cater customers request, issues and concerns and providing immediate solution

Retail Store Specialist - Globe Telecom

(2013-01 - 2018-01)

• Handles customer request and inquiries, presenting relevant product information
• Provide basic technical support services
• Promoted and upsold telecom products, achieving monthly sales targets
• Maintained high customer satisfaction ratings through efficient service

Cashier and Sales Specialist - Surplus

(2013-01 - 2013-12)

• Assist customers in selecting products based on needs, increasing satisfaction and repeat business
• Handled transactions using POS systems with accuracy

Bachelor - Hotel and Restaurant Management - Visayas State University (2007-01 - 2011-01)