John Renzie Cajucom

Results-driven Hospitality Professional and current Store Manager with over 4 years of experience in high-volume QSR operations. Proven track record in team leadership, operational efficiency, and customer service excellence, supported by a Bachelor's degree in Hotel and Restaurant Management and 8 TESDA National Certificates. Committed to driving store profitability and maintaining the highest standards of food safety and service quality.

ASSISTANT STORE MANAGER at JOLLIBEE (2022-11 – Present)

• Operational Excellence: Oversee daily store operations, ensuring 100% compliance with Food, Service, and Cleanliness (FSC) standards in a high-volume environment.
• Team Leadership: Manage and motivate a team of service and kitchen staff, including scheduling, performance evaluations, and conflict resolution.
• Inventory & Cost Control: Monitor stock levels and manage inventory to minimize wastage while ensuring product availability.
• Sales Growth: Implement local store marketing initiatives and suggestive selling techniques to meet or exceed monthly sales targets.
• Customer Satisfaction: Resolve customer concerns promptly and professionally, maintaining a high level of brand loyalty and positive feedback.
• Training & Development: Facilitate the onboarding and training of new hires, ensuring they are fully competent in their respective stations and safety protocols.
• Multi-Station Competency: Efficiently handled various stations, including Counter/Cashiering, Dining Area, and Kitchen/Food Preparation, during peak hours.
• Guest Relations: Provided exceptional customer service by processing orders accurately and maintaining a friendly, welcoming atmosphere.
• Sanitation Standards: Strict adherence to food safety and sanitation guidelines to ensure a safe dining experience for all guests.
• Team Collaboration: Worked closely with the kitchen team to ensure timely order fulfillment and smooth service flow.
• Up-selling: Consistently achieved individual up-selling goals to contribute to the store's overall daily revenue.

SERVICE STAFF at GREENWICH (2021-08 – 2022-11)

• Multi-Station Competency: Efficiently handled various stations, including Counter/Cashiering, Dining Area, and Kitchen/Food Preparation, during peak hours.
• Guest Relations: Provided exceptional customer service by processing orders accurately and maintaining a friendly, welcoming atmosphere.
• Sanitation Standards: Strict adherence to food safety and sanitation guidelines to ensure a safe dining experience for all guests.
• Team Collaboration: Worked closely with the kitchen team to ensure timely order fulfillment and smooth service flow.
• Up-selling: Consistently achieved individual up-selling goals to contribute to the store's overall daily revenue.

Bachelor of Science in Hotel and Restaurant Management – Bataan Peninsula State University (2019)