Mark Mateo

Assistant Restaurant Manager with progressive experience in the food service industry, with experience in restaurant operations, service quality, team leadership, customer service, and administrative functions. Demonstrated ability to lead teams, maintain operational and quality standards, handle customer concerns, and support business goals. Experienced in taking on higher-level responsibilities, including ARM2 – Service Quality Manager and ARM1 Trainee roles.

Assistant Restaurant Manager I - Product Quality Manager Trainee - Bounty Meal Inc. - Jollibee Pililla Halayhayin

(2025-01 - 2026-08)

• Assisted in managing daily restaurant operations and ensuring smooth workflow across different areas.
• Supported team members in delivering excellent customer service and maintaining service standards.
• Monitored compliance with food safety, quality, sanitation, and operational standards.
• Assisted in handling customer concerns and resolving operational issues professionally.
• Supported the management team in achieving sales, productivity, and restaurant performance goals.

Assistant Restaurant Manager II – Service Quality Manager - Bounty Meal Inc. - Jollibee Pililla Halayhayin

(2023-09 - 2026-08)

• Monitored and maintained service quality and operational standards of the restaurant.
• Led and coached employees to improve service performance and customer satisfaction.
• Ensured compliance with company policies, food safety, sanitation, and quality standards.
• Assisted in identifying operational concerns and implementing appropriate corrective actions.
• Coordinated with the management team to maintain efficient restaurant operations.

Assistant Restaurant Manager III - Jollibee Foods Corporation - Tanay, Rizal

(2018-06 - 2020-08)

• Assisted employee teams in providing excellent customer service while maintaining established food quality and service standards.
• Ensured customer satisfaction and compliance with company procedures to support efficient production.
• Managed workloads and restaurant activities to meet operational expectations.
• Coordinated with the General Manager regarding daily operations and maintained financial and administrative records.
• Maintained proper sanitation and hygiene standards in the kitchen and ensured effective store presentation.

Bachelor of Technology - Hotel Restaurant Management - University of Rizal System (2011 - 2015)