Irven Rapada

Results-driven Service Supervisor with over 13 years of experience in heavy equipment service operations at Monark Equipment Corporation, a Caterpillar dealer. Experienced in managing field service technicians, overseeing preventive maintenance, troubleshooting, equipment repairs, and rental fleet maintenance to ensure machine reliability and availability. Skilled in manpower allocation, service performance monitoring, work order management, customer coordination, and operational planning.

Demonstrates strong leadership, problem-solving, and team collaboration skills, with a commitment to safety, service quality, and continuous improvement.

Service Supervisor - Monark Equipment l El Salvador

(2024-09)

• Supervise and manage field service operations for Caterpillar rental equipment across Misamis Oriental and Zamboanga, ensuring equipment reliability, availability, and customer satisfaction.
• Lead and coordinate a team of 14 technicians and 1 welder in performing preventive maintenance services (PMS), running repairs, equipment inspections, and yard support activities.
• Monitor repair progress, work-in-progress (WIP), equipment downtime, and service turnaround time to meet operational targets and key performance indicators (KPIs).
• Plan and allocate manpower, service vehicles, tools, and resources to ensure efficient execution of service activities and timely completion of repair jobs.
• Coordinate with customers, parts, technical support, and internal departments to resolve equipment issues, expedite parts availability, and minimize machine downtime.
• Review and monitor service reports, technician timecards, overtime requests, and other service documentation to ensure accuracy and compliance with company procedures.
• Monitor rental fleet maintenance requirements and prioritize repairs to improve machine readiness and maximize equipment utilization.
• Ensure compliance with safety standards, service procedures, and company policies during field service and workshop operations.
• Identify operational gaps and implement continuous improvement initiatives to improve repair turnaround time, technician productivity, and service efficiency.

Service Advisor - Monark Equipment l El Salvador

(2017-07 - 2024-08)

• Coordinated customer service requests, equipment inspections, and repair activities.
• Prepared service quotations, repair estimates, and maintenance recommendations.
• Monitored repair progress and ensured timely completion of service jobs.
• Coordinated with technicians, parts personnel, and customers to resolve equipment issues.
• Prepared and reviewed service reports, job orders, and maintenance documentation.
• Monitored parts availability and followed up on pending repairs to minimize downtime.
• Recommended preventive maintenance and corrective repairs to improve equipment reliability.
• Maintained good customer relationships by providing timely updates and quality service support.

Technician - Monark Equipment l El Salvador

(2013-04 - 2017-07)

• Performed preventive maintenance and routine servicing of Caterpillar heavy equipment.
• Diagnosed mechanical, hydraulic, and electrical equipment problems.
• Conducted troubleshooting and corrective repairs to restore equipment functionality.
• Inspected equipment components and identified potential failures.
• Performed equipment testing and operational checks after repairs.
• Prepared service reports and documented maintenance and repair activities.
• Followed safety procedures and manufacturer-recommended service standards.
• Coordinated with service advisors and fellow technicians to ensure efficient repair completion and customer satisfaction.

Heavy Equipment Servicing - Monark Foundation Institute (2008 - 2010)

High School - Cagayan de Oro National High School (2004 - 2008)

Elementary - Camaman-an Elementary School (1998 - 2004)