Randolph Cenas
Client Service Supervisor
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About
To pursue skill development in order to produce more productive work
Experience
Client Service Supervisor - RADIOWEALH FINANCE COMPANY INC. - Purok-5, Abaga, Lala, Lanao del Norte
(2021-01)
Responsible for the overall achievement of assigned booking targets through new client acquisition and retention.
- Satisfactorily answer customer queries on product loan information and services
- Ensures clients and agents are given timely loans update feedback in compliance TAT standards
- Addresses customer complaints and executes issues resolution
- Validates payments made through online platforms
- Ensures timely and accurate encoding of loan application and receipted payments into the system
- Perform functions related to cashiering in relation to cash and fund management, billing and on time payment of overall operation payables
- Prepares daily cash collection and booking reports
- Monitors payment arrangements ensuring compliance in the maintenance of accounts
- Controls and monitors petty cash funds at the same time processing fees collected and prepare liquidation
Sales Executive - HYKING MARINE TRADING - V. Rama Avenue, Brg. Calamba, Cebu City
(2020-11 - 2020-05)
- Provide support and assistant to every client's concern
- Identify selling possibilities through telemarketing & direct selling
- Set up appointments with potential clients and agent partners
On-The-Job Training - PHILIPPINE NATIONAL BANK (PNB) OZAMIZ BRANCH - JP Rizal Avenue Aguada, Ozamiz City
(2018-06 - 2018-08)
- Provide Administrative Support: Managing paperwork and organizing client files
- Provides assistant to every client concern
Education
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - MARKETING MANAGEMENT - La Salle University, Ozamiz City (2019-06)
Ozamiz City City National High School (2014-03 - 2015-03)
Rufodela Cruz Memorial School (2010-03 - 2011-03)
