Isobelle Rada

A flexible and detail-oriented professional with experience in content moderation, social media support, customer service, and travel assistance. Used to working in fast-paced environments where accuracy and efficiency matter. Organized, dependable, and able to manage multiple tasks while keeping quality standards consistent.

Marketing & Content Specialist at Lugo Agency - 2023-2025

• Tracked viral content and social media trends to guide content strategy

• Managed and optimized Twitter posts to boost engagement

• Used Airtable to organize content, schedules, and workflows

• Edited raw video with smooth transitions and clean color grading

• Kept visuals consistent and aligned with brand identity Interacted with audiences to support growth and retention

• Reviewed and filtered content to maintain brand safety

• Built and maintained strong relationships with clients and retailers

• Ensured accurate documentation of sales transactions and reports

• Provided product knowledge and supported marketing promotions

• Reviewed and moderated user-generated content to ensure compliance with platform policies Identified and flagged inappropriate, harmful, or sensitive content in a timely manner

• Maintained strict confidentiality while handling flagged content and user data

• Worked efficiently under high-volume queues while meeting quality and accuracy targets

• Created chat templates for FAQs and common customer inquiries

• Resolved booking issues for local and international travel, ensuring smooth customer experience

• Provided clear guidance on travel requirements and documentation

• Built customized itineraries based on customer preferences and budget

• Responded to customer concerns in a timely and professional manner

• Coordinated with partners and service providers to resolve booking concerns

• Ensured accurate entry and management of booking and customer details

Philippine Christian University Senior High School – STEM (Science, Technology, Engineering, and Mathematics)