Ivory Mae Montecillo

Support daily operations for 700+ merchant locations across multiple virtual restaurant brands, ensuring accurate transaction records, operational consistency, and marketplace performance. Investigate and resolve operational discrepancies involving orders, payments, platform integrations, and merchant concerns through detailed case analysis. Maintain accurate documentation and case records while coordinating resolutions with internal teams and third-party platforms.

Merchant Support at Digital Eats Inc. (2025-11 – Present)

• Support daily operations for 700+ merchant locations across multiple virtual restaurant brands, ensuring accurate transaction records, operational consistency, and marketplace performance.
• Investigate and resolve operational discrepancies involving orders, payments, platform integrations, and merchant concerns through detailed case analysis.
• Maintain accurate documentation and case records while coordinating resolutions with internal teams and third-party platforms.
• Analyze recurring operational issues and provide insights to improve workflows, reporting accuracy, and service efficiency.
• Collaborate with operations, technical support, and external partners to ensure timely resolution of business-critical issues.

Lead Generation Specialist at Ninon USA Corporation (2025-11 – 2026-05)

• Maintained organized lead databases and tracking reports using spreadsheets to ensure data accuracy and visibility of business activities.
• Prepared performance reports and monitored outreach activities to support decision-making and process improvements.
• Coordinated client communications, sample shipments, and business documentation while maintaining accurate records.
• Supported operational processes involving customer requests, supplier coordination, and internal reporting.
• Improved data organization practices to enhance tracking efficiency and workflow management.

Executive Assistant at Evercred (2025-03 – 2025-11)

• Provided executive and operational support to leadership by managing business documentation, reports, schedules, and strategic initiatives.
• Prepared presentations, financial-related documents, and operational reports to support executive decision-making.
• Maintained project trackers and monitored business activities to ensure accurate reporting and timely completion of deliverables.
• Coordinated across marketing, operations, and leadership teams to improve workflow efficiency.
• Supported investor communications, fundraising documentation, and business records management.

Virtual Assistant at Aromatic Innovation (2024-08 – 2025-02)

• Supported daily business operations through administrative coordination, reporting, documentation, and customer management.
• Maintained operational records, spreadsheets, and tracking documents to support accurate business reporting.
• Coordinated order processing, supplier communications, and customer follow-ups while ensuring proper documentation.
• Assisted with business administration tasks including data organization, reporting updates, and workflow tracking.

Virtual Brands Executive at DoorDash | Lizardbear Tasking Inc. (2023-02 – 2025-08)

• Managed onboarding operations for virtual restaurant partners, ensuring accurate documentation, compliance requirements, and operational readiness.
• Maintained tracking reports and monitored onboarding progress across multiple business accounts.
• Coordinated with internal teams and external partners to resolve operational gaps and improve partner performance.
• Analyzed operational data and identified process improvements to enhance efficiency and reporting accuracy.

Subject Matter Expert at DoorDash | Lizardbear Tasking Inc. (2022-02 – 2023-01)

• Served as escalation support for complex operational cases requiring detailed investigation and resolution.
• Analyzed Salesforce data and prepared reports to identify trends, performance gaps, and improvement opportunities.
• Developed process documentation, training materials, and workflow guides to improve operational consistency.
• Collaborated with leadership teams to optimize processes and improve team performance.

Bachelor of Science in Business Administration, Major in Financial Management – Polytechnic University of the Philippines – San Juan (2023)