Iya

Senior Facilities / Workplace Services leader with 15 years of experience leading multi-site operations across corporate, BPO, Shared Services, and Healthcare environments. Expertise includes integrated facilities management (IFM), hard/soft services, preventive maintenance, vendor and contract governance (SOW/SLA/KPI), CAPEX/OPEX budgeting, and EHS compliance (BOSH, fire safety, environmental). Proven track record in cost optimization, service delivery improvement, audit readiness, and operational resilience through standardized processes, scorecards, and data-driven reporting.

Facilities and Administration Manager - Euronet Technology Service Inc. - Philippines

(2024-03 - 2026-04)

• Building Systems & Preventive Maintenance: Ensured continuous operation of site facilities and services; maintained critical systems (BMS/CMMS) through a 52-week preventive maintenance program.
• Budget & Financial Management: Managed annual facilities OPEX/CAPEX planning, forecasting, and spend tracking to support service continuity and cost control.
• Cost Recovery & Reconciliation: Delivered PHP 5M in fit-out close-out savings and recovered PHP 4M in legacy travel outstanding balances through reconciliation and controls.
• Safety, Compliance & Audits: Supported compliance with BOSH, fire safety, and environmental requirements; coordinated corrective actions from audits and inspections.
• Process Optimization & Digitization: Implemented QR-based paper-light controls (visitors, headcount, facilities requests, consumption logs) to improve data integrity and turnaround time.
• Invoice-to-Payment (I2P) Process Ownership: Managed end-to-end billing workflow from invoicing through payment completion; strengthened controls and tracking to reduce rework, improve accuracy, and accelerate closure.
• Vendor Governance & Onboarding: Strengthened performance management for security, janitorial, and grounds services through scorecards, reviews, and corrective action tracking; applied SCMP methodology to standardize vendor onboarding processes.
• Cost Optimization: Reduced operational expenses by 12% through standardization and cost optimization initiatives.

Site Lead - CBRE GWS IFM Philippines - Philippines

(2022-07 - 2024-02)

• Multi-Site Oversight: Directed facilities operations across multiple locations to ensure operational continuity in a high-demand environment.
• Operational Excellence: Reduced helpdesk response time by 30% by implementing a centralized helpdesk model and process improvements.
• Vendor Management & Onboarding: Led vendor performance reviews and contract negotiations to improve service delivery against SLAs and KPIs; applied SCMP methodology to standardize vendor onboarding processes.
• Space Optimization: Implemented space planning improvements that increased seat utilization and reduced downtime.
• Asset Inventory & Lifecycle Management (Project Highlight): Led an inventory validation and asset lifecycle inventory management initiative to improve accuracy of asset records, strengthen controls, and support maintenance planning.
• Invoice-to-Payment & Cost Controls (Project Highlight): Strengthened invoice-to-payment controls and validated vendor charges through audits/reconciliations; secured a PHP 5M recovery payment.
• Compliance: Ensured 100% compliance with local safety and health regulations, including permits and licenses management.

Facilities Manager - Jones Lang LaSalle Philippines - Philippines

(2021-09 - 2022-06)

• Key Client & Stakeholder Management: Led facilities service delivery for BPO and shared services clients, coordinating stakeholder updates and operational governance.
• Hard & Soft Services: Managed hard/soft services across multiple sites, coordinating vendors and internal stakeholders; applied SCMP methodology to standardize vendor onboarding processes.
• Preventive Maintenance: Strengthened preventive maintenance scheduling and closure tracking to improve uptime and reduce recurring issues.
• Operational Performance: Reduced equipment downtime by 20% by improving maintenance discipline and tracking recurring faults.
• Safety, Compliance & ISO Support: Ensured adherence to safety standards and health policies; supported ISO documentation and audit readiness.
• Invoice-to-Payment Controls: Supported end-to-end invoice-to-payment processing for FM vendors (invoice validation, tracking, and closure) to improve accuracy and timeliness.

Facilities Supervisor - Jones Lang LaSalle Philippines - Philippines

(2018-04 - 2021-08)

Facilities Coordinator - Jones Lang LaSalle Philippines - Philippines

(2014-06 - 2018-03)

BSBA - Management - New Era University

Master in Business Administration - MBA - New Era University