Helen Villegas

Senior Facilities Operations & Workplace Leader with over 15 years of experience running large-scale corporate environments. I specialize in the "behind-the-scenes" operations—facilities, vendor networks, and office administration—that keep an organization running smoothly during rapid growth. Most of my career has been spent in fast-moving companies where I've acted as the primary partner for the C-Suite, ensuring operational stability and safety during periods of transition.

I take pride in being the person the executive team relies on to navigate crisis and maintain stability, a fact backed by multiple awards and commendations from leadership for reliability and excellence in crisis management.

Deputy General Manager - DCM General Technology Corp.

• Bacolod City, Province Of Negros Occidental

(2024-09)

Translate high-level firm goals into actionable operational plans. Oversee the entire facility lifecycle from design input for mechanical, electrical, and plumbing (MEP) systems to final decommissioning or yield-up renovations. Develop and manage significant OpEx and CapEx budgets.

Lead the procurement process for trade services, negotiate service level agreements (SLAs), and audit third-party contractor performance. Serve as the lead for Health, Safety, and Environment (HSE) protocols. Develop business continuity and emergency response plans to safeguard both physical assets and personnel.

Core Competencies: Ability to align complex facility portfolios with the firm's long-term business mission and lead multidisciplinary teams through organizational change. Acting as a strategic bridge between technical teams (engineers/architects), senior executives, and external clients. Capacity to evaluate complex "what-if" scenarios and use statistical analysis to troubleshoot systemic operational failures.

• Operational Planning & Execution: Translate high-level firm goals into actionable operational plans, including resource allocation across various DCM projects.
• Facility Lifecycle Management: Oversee the entire facility lifecycle from design input for mechanical, electrical, and plumbing (MEP) systems to final decommissioning or yield-up renovations.
• Budgeting & Cost Control: Develop and manage significant OpEx and CapEx budgets, ensuring all operational and maintenance activities remain within financial constraints.
• Vendor & Contract Management: Lead the procurement process for trade services, negotiate service level agreements (SLAs), and audit third-party contractor performance.
• Safety & Compliance Oversight: Serve as the lead for Health, Safety, and Environment (HSE) protocols, ensuring all managed facilities meet local building codes, fire life safety standards, and environmental regulations.
• Risk Management: Develop business continuity and emergency response plans to safeguard both physical assets and personnel.

Senior Manager for Workplace (Facilities & Admin) - Ubiquity - Bacolod City, Province Of Negros Occidental

(2019-04 - 2024-06)

Led, coached, and mentored a team of Facilities & Admin Leads, supervising the day-to-day operations. Oversaw overall site maintenance, including air conditioning units, generators, electrical systems, and building repairs. Ensured compliance with health and safety standards.

Served as the Point of Contact (POC) for regulatory site inspections (PEZA, BFP, LGU, DENR, etc.) and ensured adherence to local laws. Managed third-party service providers, including security, janitorial, and suppliers, evaluating their performance. Maintained asset registers and monitored the movement, repair, or disposal of company-owned assets.

Managed office layout and space optimization. Oversaw office supplies, fleet management, and employee service requests. Monitored facility-related budgets, approved expenditures, and drove cost-saving initiatives.

Core Competencies: Proven ability to lead, develop, and mentor a team. Knowledge of building systems and infrastructure. Solid verbal and written communication skills to interact with senior leadership and clients.

• Strategic Leadership & Management: Leads, coaches, and mentors a team of Facilities & Admin Leads, supervising the day-to-day operations.
• Site Maintenance & Safety: Oversees overall site maintenance, including air conditioning units, generators, electrical systems, and building repairs. Ensures compliance with health and safety standards.
• Compliance & Risk Management: Serves as the Point of Contact (POC) for regulatory site inspections (PEZA, BFP, LGU, DENR, etc.) and ensures adherence to local laws.
• Vendor & Contract Management: Manages third-party service providers, including security, janitorial, and suppliers, evaluating their performance.
• Asset & Space Management: Maintains asset registers and monitors the movement, repair, or disposal of company-owned assets. Manages office layout and space optimization.
• Administrative Operations: Oversees office supplies, fleet management, and employee service requests.
• Budget & Finance: Monitors facility-related budgets, approves expenditures, and drives cost-saving initiatives.

Facilities & Admin Manager - Ascender Talent2 HRBPO Corporation - Quezon City, Metro Manila

(2018-09 - 2018-12)

Oversaw building infrastructure, including preventive and corrective maintenance of HVAC, electrical systems (UPS), plumbing, and fire safety systems. Managed day-to-day office operations, including front desk services, mailroom, pantry supplies, and inventory management. Supervised third-party service providers (janitorial, security, maintenance contractors) to ensure adherence to Service Level Agreements (SLAs).

Acted as the Point of Contact (POC) for building inspectors, ensuring compliance with local government regulations (BFP, BPLO) and PEZA regulations. Acted as a Safety Officer to ensure OSH (Occupational Safety and Health) compliance, conducted regular inspections, and managed emergency evacuation protocols. Maintained an updated fixed asset register, tracked staff-issued assets (laptops, chairs), and managed workspace seating, seat capacity planning, and office renovations/fit-outs.

Prepared administrative budgets, tracked operational expenses, and provided reports on maintenance and facility status.

Core Competencies: Ability to handle emergency repairs, vendor meetings, and employee requests simultaneously. Proactive in identifying facility risks and implementing quick,

• Facilities Management & Maintenance: Oversee building infrastructure, including preventive and corrective maintenance of HVAC, electrical systems (UPS), plumbing, and fire safety systems.
• Office Operations & Admin Support: Manage day-to-day office operations, including front desk services, mailroom, pantry supplies, and inventory management.
• Vendor & Contractor Management: Supervise third-party service providers (janitorial, security, maintenance contractors) to ensure adherence to Service Level Agreements (SLAs).
• Compliance & Risk Management: Act as the Point of Contact (POC) for building inspectors, ensuring compliance with local government regulations (BFP, BPLO) and PEZA regulations.
• Safety & Security: Act as a Safety Officer to ensure OSH (Occupational Safety and Health) compliance, conduct regular inspections, and manage emergency evacuation protocols.
• Asset & Space Management: Maintain an updated fixed asset register, track staff-issued assets (laptops, chairs), and manage workspace seating, seat capacity planning, and office renovations/fit-outs.
• Budgeting & Reporting: Prepare administrative budgets, track operational expenses, and provide reports on maintenance and facility status.

Administration Manager - Alorica (FKA Advanced Contact Solutions, Inc.) - Makati City, Metro Manila

(2006-03 - 2018-01)

Spearheaded comprehensive back-office support for contact center sites, ensuring seamless offline operations that drive 'insanely great' service delivery. Managed site facilities and equipment maintenance for high-capacity centers, ensuring a safe and fully operational environment for 24/7 BPO operations. Streamlined administrative workflows and procedures, reducing operational roadblocks and improving site-wide productivity.

Directed the administrative department's annual budget, monitoring expenditures and variances to ensure high-quality operations within financial constraints. Analyzed cost-effectiveness of vendor contracts and procurement processes, achieving a substantial cost reduction in office and facilities overhead. Led and mentored a diverse administrative team, handling full-cycle recruitment, orientation, and regular performance evaluations to foster professional growth.

Facilitated regular training sessions on office policies, systems, and compliance standards to ensure all staff are equipped for operational excellence. Ensured all site administrative operations strictly adhered to local labor laws, OSHA safety standards, and Alorica's corporate policies. Coordinated

• Operations & Site Support: Spearhead comprehensive back-office support for contact center sites, ensuring seamless offline operations that drive 'insanely great' service delivery. Manage site facilities and equipment maintenance for high-capacity centers, ensuring a safe and fully operational environment for 24/7 BPO operations. Streamlined administrative workflows and procedures, reducing operational roadblocks and improving site-wide productivity.
• Financial & Budgetary Management: Direct the administrative department's annual budget, monitoring expenditures and variances to ensure high-quality operations within financial constraints. Analyze cost-effectiveness of vendor contracts and procurement processes, achieving a substantial cost reduction in office and facilities overhead.
• Team Leadership & Talent Development: Lead and mentor a diverse administrative team, handling full-cycle recruitment, orientation, and regular performance evaluations to foster professional growth. Facilitate regular training sessions on office policies, systems, and compliance standards to ensure all staff are equipped for operational excellence.
• Compliance & Policy Oversight: Ensure all site administrative operations strictly adhere to local labor laws, OSHA safety standards, and Alorica's corporate policies. Coordinate internal audits of administrative processes to identify and mitigate operational risks or compliance gaps.

Bachelor - Political Science - Laguna College of Business & Arts (1992 - 1996)