Jacob Aaron

Seeking an opportunity to utilize my skills in a supportive work environment and contribute positively to team and company goals

IT Specialist-Store Support at Robinson Supermarket Inc. (2025-01 – 2026-01)

• Provided on-site and remote IT support for 10 supermarket branches and mall offices, ensuring smooth daily operations.
• Installed, configured, and maintained computer systems, POS terminals, barcode scanners, printers, and network devices.
• Managed user accounts, permissions, and access control systems for staff across retail stores and mall facilities.
• Monitored and maintained LAN/WAN networks, Wi-Fi systems, and internet connectivity to minimize downtime.
• Supported retail software systems including inventory management, sales reporting, and ERP applications.
• Troubleshot hardware, software, and network issues, resolving incidents efficiently to meet business needs.
• Performed regular system updates, data backups, and basic cybersecurity checks to protect company data.
• Coordinated with vendors and service providers for system upgrades, repairs, and new IT deployments.
• Trained staff on basic IT usage, POS operations, and security best practices.
• Managed server updates, patching schedules, and firmware upgrades to ensure system stability, security compliance, and optimal performance.
• Performed regular system health checks, log monitoring, and performance tuning for mission-critical servers.
• Conducted server migrations, upgrades, and end-of-life replacements with minimal impact on business operations.

Bachelor of Science in Information Technology, Major in Database Technology – PHINMA-Araullo University (2020-01 – 2024-12)

Senior High School – PHINMA-Araullo University (2018-01 – 2020-12)

Junior High School – JCSGO Christian Academy (2014-01 – 2018-12)

Elementary – JCSGO Christian Academy (2008-01 – 2014-12)