Jaime Intia (James)

IT Support Specialist with extensive experience in technical assistance, troubleshooting, and maintenance of IT systems. Proven ability to ensure smooth operation of computer systems, networks, and IT equipment, while providing high-quality support.

ICT Assistance Supervisor at Kservico Trade Inc (2021-01 – 2025-04)

• Daily IT operations, ensuring efficient support services and effective network management and system maintenance.
• Guided and mentored technical staff to enhance their skills and knowledge in ICT services and systems.
• Implemented best practices in IT service management, driving continuous improvement in service delivery and user satisfaction.

Network Administrator at Kservico Trade Inc (2017-01)

• Installed, configured, and maintained organizational networks, ensuring high security, reliability, and performance of communication systems.
• Monitored network performance and made recommendations to improve system efficiency and effectiveness.
• Collaborated with cross-functional teams to ensure network infrastructure supports business operations and user requirements.

ICT Tech Support at Kservico Trade Inc (2007-10)

• Delivered technical assistance, troubleshooting, and maintenance for computer systems, hardware, software, and networks, ensuring optimal performance of ICT systems.
• Resolved hardware and software issues efficiently, contributing to minimal downtime and enhanced system reliability.
• Collaborated with users to understand their IT needs and provided tailored support, fostering a customer-centric technical support environment.

Computer IT Technician in Information Technology – WRI Worldtech Resources Institute (2002 – 2004)