Jenny Sugalan

IT graduate with hands-on internship experience in technical support, troubleshooting, software installation, and hardware maintenance. Skilled in providing Level 1 IT support, diagnosing hardware and printer issues, and developing web and machine learning applications. Seeking an IT Support or Help Desk role where I can contribute technical skills while continuously learning and growing.

Intern - IT Support | Programmer at Taguig City Hall (2026-01 – 2026-04)

• Provided daily technical support to city hall staff, troubleshooting computer hardware and software issues
• Diagnosed and resolved printer problems including driver errors, connectivity issues, and paper jams
• Managed IT inventory, tracked equipment, and assisted with asset documentation and logs
• Installed, configured, and maintained software applications on office computers
• Delivered Level 1 technical support to employees by resolving software, hardware, and printer issues while escalating complex incidents when necessary

Bachelor of Science in Information Technology – JOSE RIZAL UNIVERSITY (2022-08 – 2026-06)

Mobile Application and Web Development – STI STA. MESA (2020-09 – 2022-08)