Network & IT Support Specialist at Martin's IT Computer Corp. (2022-01 – 2024-10)
- Designed and implemented a robust network architecture for a diskless system, ensuring seamless integration of server and client functionalities.
- Provided comprehensive technical support for hardware and network issues, minimizing disruptions to business operations and enhancing overall productivity.
- Administered Microsoft 365 and Active Directory, streamlining user provisioning and improving access management processes.
- Configured email services through Microsoft 365 and cPanel, resolving issues related to email delivery and authentication efficiently.
- Installed and maintained systems and peripherals, ensuring compliance with organizational IT standards while optimizing hardware performance.
Network and Security Administrator Intern at Big E Food Corporation (Lemon Square) (2026-03 – 2026-05)
- Delivered on-site and remote technical support to a diverse user base, achieving a 30% reduction in response times and support workload.
- Configured network access points and troubleshot connectivity issues, ensuring uninterrupted network operations while enhancing security through Sophos firewall management.
- Conducted hardware maintenance and infrastructure support, including storage upgrades for Rubrik and Synology systems, significantly minimizing operational downtime.
- Collaborated with IT teams to establish preventive maintenance strategies, enhancing system reliability and overall performance.
