Jalyca Cantos

Detail-oriented and highly organized administrative professional with 5+ years of experience in data entry, business process operations, order and information processing, customer support, documentation, and quality-focused work environments. Experienced in working with business systems and CRM platforms, processing and maintaining accurate information, reviewing data, following established procedures, and ensuring records are complete and accurate. Experienced with SPS Commerce in a Business Process Associate 2 role, along with healthcare data processing and administrative operations.

Strong attention to detail, accuracy, organization, and ability to manage repetitive, high-volume tasks while meeting quality and productivity requirements. A fast learner who can quickly adapt to new systems, processes, and business requirements.

OPERATIONS ASSISTANT at Bayda Beach Resort — Family Business (2024-03 – Present)

• Provide day-to-day administrative and operational support for the business.
• Maintain and organize business records, documents, billing information, and operational data.
• Perform accurate data entry and update business information as needed.
• Manage customer information and assist with customer inquiries and requests.
• Assist with scheduling, documentation, and general administrative tasks.
• Monitor and organize compliance-related documents and business requirements.
• Maintain organized digital and physical records for efficient tracking and retrieval.
• Support daily business operations by ensuring information and documentation are accurate and up to date.

PRESCRIPTION & INSURANCE VERIFICATION SPECIALIST at AJT Diabetic / Country Wide Medical (2023-02 – 2024-03)

• Entered, reviewed, and maintained accurate patient and insurance information in internal systems.
• Verified insurance eligibility, benefits, coverage details, and policy requirements.
• Reviewed information for accuracy, completeness, and consistency.
• Documented verification results and follow-up actions accurately.
• Reviewed co-pays, deductibles, limitations, and authorization requirements.
• Coordinated with doctors' offices and healthcare providers to obtain and verify required information.
• Handled inbound and outbound calls related to information verification and follow-ups.
• Followed established processes and guidelines to ensure accurate and consistent data processing.
• Maintained confidential records and handled sensitive information with attention to detail.
• Worked independently in a remote environment while meeting productivity and quality expectations.

BUSINESS PROCESS ASSOCIATE 2 at Visaya KPO — SPS Commerce (2019 – 2022)

• Processed business and order-related information using SPS Commerce and established business processes.
• Performed accurate data entry and processing of information within the assigned system.
• Reviewed information for accuracy, completeness, and consistency before processing.
• Followed established workflows, procedures, and client requirements when processing data.
• Maintained accurate records and documentation throughout the processing workflow.
• Identified discrepancies or incomplete information and followed appropriate procedures for resolution.
• Managed repetitive and high-volume processing tasks while maintaining accuracy and productivity.
• Used business systems and CRM tools to update, track, and document information.
• Communicated with customers and internal teams through phone, email, and chat when clarification or follow-up was required.
• Performed quality checks and followed compliance and documentation standards.
• Supported process improvements by identifying recurring issues and documentation gaps.
• As a Support Coach, assisted in training team members on processes, documentation, compliance, and quality standards.

TECHNICAL SUPPORT REPRESENTATIVE at Visaya KPO (2018 – 2019)

• Handled inbound customer support for technical and warranty-related concerns.
• Accurately documented customer cases and information in internal systems.
• Reviewed case details and customer information to determine appropriate action.
• Updated records and maintained accurate documentation of customer interactions.
• Identified issues and escalated cases according to established procedures.
• Followed standardized workflows while handling high-volume customer requests.
• Maintained quality, accuracy, and professional communication throughout the process.

Bachelor of Science in Information Technology – Batangas State University (2010 – 2015)