Mary Jane Pobe
Data Entry Clerk/Order Processing/Customer Chat Support
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About
Service-First Professional recognized for seamless adaptation across front-line and administrative roles. Expert at balancing high-volume customer care (Cashier, Service Crew) with the analytical precision required for accurate data processing and market research (Data Entry, Amazon Research). I deliver exceptional user experiences while driving operational excellence.
Experience
Shopee Seller – E-Commerce - Self-Employed
(2020-01 - 2022-12)
- Managed and operated an online Shopee store, handling product listings, pricing, and inventory.
- Processed customer orders accurately and ensured timely shipping and fulfillment.
- Handled customer inquiries and chat support, resolving concerns to maintain high seller ratings.
- Monitored sales performance and adjusted product strategies to increase revenue.
Service Crew - INFINITY STRATEGIC MANAGEMENT SOLUTIONS INC / ZAGU FOOD CORPORATION
(2016-01 - 2017-12)
- Take orders and answers questions on meal items.
- Makes recommendations and serves food/beverages to customers.
- Prepares the bill that itemizes total meal costs and sales taxes.
Data Entry Clerk - CCK CITY NETWORK INC.
(2015-07 - 2015-12)
- Performed detailed data validation spanning across several different international projects.
- Worked to actively shape the company culture.
- Analyzed supply chain disruption risk.
- Presented data models to business teams for review.
Cashier - PAN DE MANILA
(2014-01 - 2015-12)
- Recorded and processed all orders in an organized and accurate manner.
- Settled any customer disputes in a professional and pleasant manner.
- Worked to ensure a positive and hassle free customer experience.
Education
Bachelor of Science - Accountancy - National College of Science & Technology (2012-01 - 2014-12)
High School Diploma - Imus National High School (2008-01 - 2012-12)
Elementary School Diploma - Commonwealth Elementary School (2002-01 - 2008-12)
