Mariela Rivera

Detail-oriented Business Administration graduate with a major in Marketing Management and 5 years of experience in customer-facing and service operations. Experienced in customer service, administrative support, documentation, sales coordination, transaction processing, and handling customer concerns in fast-paced environments. Proficient in Microsoft Office and comfortable working with customers, colleagues, sales teams, and financial partners.

Known for reliability, professionalism, adaptability, and maintaining accuracy while managing multiple responsibilities.

Service Crew - Golden Arches Development Corporation (McDonald's)

(2021-01)

• Deliver consistent and professional customer service in a high-volume, fast-paced environment.
• Process customer orders and payments accurately while maintaining efficiency and service quality.
• Respond to customer questions, requests, and concerns with professionalism and appropriate solutions.
• Coordinate with team members to maintain smooth daily operations and meet service standards.
• Perform multiple operational responsibilities while maintaining attention to accuracy, cleanliness, and customer satisfaction.
• Adapt quickly to changing priorities and busy periods while maintaining a positive and professional attitude.
• Apply strong communication, teamwork, time-management, and problem-solving skills in daily operations.

Sales Service — Internship / Project Experience - SFM Sales Corporation

(2026-02 - 2026-05)

• Supported sales service operations involving vehicle insurance processing, documentation, and customer coordination.
• Assisted with LTO documentation, requirements, and related administrative processes.
• Coordinated documentation and requirements involving customers, sales personnel, banking partners, and other stakeholders.
• Assisted with car inventory monitoring and documentation requirements.
• Supported banking and payment-related processing while maintaining accurate records.
• Prepared, organized, and coordinated documents to help ensure timely completion of transactions.
• Communicated with customers and internal teams to clarify requirements and help resolve documentation concerns.
• Developed practical experience in sales administration, customer coordination, documentation, and transaction support.

Bachelor of Science in Business Administration - Major in Marketing Management - Laguna State Polytechnic University (2022-08 - 2026-06)

Senior High School - Accountancy, Business and Management - San Pablo College (2019-01 - 2022-12)