Jamaey

Detail-oriented Transcriptionist and Customer Service Professional with 8+ years of combined experience in transcription, customer service, sales, and chat support within fast-paced BPO environments. Proven ability to deliver accurate documentation, resolve customer concerns efficiently, and consistently achieve quality and productivity targets. Skilled in customer communication, data entry, account management, and maintaining confidentiality while meeting service standards.

Legal Transcriptionist - eClerx Manila

(2022-08 - 2026-07)

• Produced accurate, high-quality transcriptions while following strict client guidelines and deadlines.
• Reviewed and edited transcripts for grammar, clarity, consistency, and formatting accuracy.
• Maintained productivity while consistently meeting quality assurance standards in a fast-paced environment.
• Ensured accuracy and confidentiality when handling client information.

Operations CSR II - TELUS International Philippines

(2021-06 - 2022-05)

• Handled inbound and outbound customer interactions through phone and email support.
• Resolved customer inquiries and concerns by providing accurate information and timely solutions.
• Managed multiple customer accounts while maintaining proper documentation.
• Consistently achieved KPIs, quality standards, and performance targets.

Advisor I – Sales - Concentrix Philippines

(2020-09 - 2021-04)

• Assisted customers with product inquiries and purchasing decisions.
• Identified sales opportunities to support revenue and customer retention goals.
• Built strong customer relationships through professional communication and service excellence.

Chat Associate I - TeleTech Philippines

(2019-09 - 2019-12)

• Provided real-time chat support and resolved customer concerns professionally.
• Managed multiple customer conversations while maintaining accuracy and efficiency.
• Achieved response-time, quality, and customer satisfaction targets.
• Documented customer interactions accurately.

Transcriptionist - Scopeworks Asia Inc.

(2013-09 - 2019-07)

• Converted voicemail recordings into accurate and structured text transcripts.
• Reviewed transcripts for grammar accuracy and compliance with company standards.
• Maintained confidentiality of sensitive client information.
• Consistently met turnaround time, productivity, and quality expectations.

Production Operator - Uniden Electronics Philippines Inc.

(2005-08 - 2006-01)

• Operated and monitored production equipment while maintaining quality and efficiency standards.
• Followed safety procedures and operational guidelines during assembly processes.
• Collaborated with team members to achieve daily production goals.

Bachelor of Science - Secondary Education - City College of Calamba (2011 - 2013)

High School Diploma - Cabuyao National High School (2000 - 2004)