Bernadette Libang

Results-driven hospitality professional with over six years of international experience in food service, restaurant supervision, and hotel operations across the United States and the Philippines. Demonstrated ability to supervise restaurant staff, coordinate daily operations, ensure compliance with food safety standards, and deliver exceptional guest experiences in high-volume environments. Experienced in employee training, scheduling, inventory control, cash handling, and customer service.

Pool Server at Grand Hyatt Tampa Bay (2026-02 – 2026-04)

• Delivered high-quality poolside food and beverage service in a luxury hotel environment
• Increased beverage sales through upselling and personalized recommendations
• Coordinated with kitchen and bar teams to ensure timely and accurate order delivery
• Resolved guest concerns professionally to maintain excellent guest satisfaction
• Maintained cleanliness and compliance with health and safety standards

Restaurant Hostess at Grand Hyatt Tampa Bay (2025-04 – 2026-04)

• Greeted and seated guests efficiently in a high-volume restaurant environment
• Managed reservations, waitlists, and seating arrangements to optimize guest flow
• Coordinated large party bookings and special event reservations
• Provided accurate wait time estimates and maintained positive guest experiences

Food Runner at Grand Hyatt Tampa Bay (2025-04 – 2026-04)

• Delivered food promptly and accurately to guests while supporting efficient restaurant operations
• Assisted servers and kitchen staff to ensure smooth service during peak hours
• Maintained cleanliness and organization of service stations and dining areas
• Provided attentive customer service to enhance dining experiences

Customer Service Expert at Mysticsense (Syncspert LTD) (2024-08 – 2025-02)

• Managed customer inquiries via phone, email, and chat platforms
• Resolved customer concerns efficiently while maintaining high service standards
• Utilized CRM systems to track interactions and improve customer satisfaction
• Collaborated with team members to streamline communication and service delivery

Assistant Branch Manager at Mangan Restaurant (2023-11 – 2024-09)

• Supervised daily restaurant operations and coordinated front- and back-of-house activities
• Led and trained a team of 8+ employees to maintain excellent customer service standards
• Managed schedules, inventory monitoring, cash handling, and operational reporting
• Resolved customer concerns promptly to improve guest satisfaction and repeat business
• Assisted in achieving monthly sales goals through operational efficiency and leadership

Assistant Restaurant Manager at Jollibee Foods Corporation (2021-11 – 2023-04)

• Supervised a team of 15+ employees in a fast-paced restaurant environment
• Coordinated work schedules and delegated operational responsibilities effectively
• Monitored food quality, customer satisfaction, and service efficiency standards
• Handled customer complaints and resolved operational issues professionally
• Assisted with inventory control, cash management, and staff training

Food Server Assistant at Silvercryst Supper Club Resort and Motel (2020-05 – 2021-02)

• Supported servers with food delivery, guest assistance, and dining area maintenance
• Assisted with opening and closing duties, including cleaning and table preparation
• Maintained high standards of cleanliness and customer service

Banquet Server at Stein Eriksen Lodge (2019-11 – 2020-03)

• Provided banquet and restaurant service for hotel guests and special events
• Set up banquet tables and maintained organized dining areas
• Delivered attentive guest service during high-volume events and functions

Food Server Assistant at Stein Eriksen Lodge (2019-11 – 2020-03)

• Provided excellent customer service by promptly greeting and seating guests, answering menu questions, and making recommendations.
• Assisted servers by taking orders, delivering food items, refilling drinks, and bussing tables to enhance dining experience.
• Demonstrated strong organizational skills while efficiently setting up tables, stocking condiments, and preparing food items for service.
• Maintained cleanliness of dining area by clearing dishes, wiping surfaces, and sweeping floors to ensure a welcoming environment.

Barista at Grand Hotel and Catering Inc. (2018-03 – 2018-06)

• Prepared coffee beverages and specialty drinks in a fast-paced café environment
• Operated POS systems and processed customer transactions accurately
• Assisted with opening/closing duties and maintained café cleanliness standards

Bachelor of Science (B.S.) in Tourism Management – University of Perpetual Help System Dalta (2019-05)