James Kenneth Liamzon

Resourceful IT professional and proven Team Leader with a strong background in hardware troubleshooting, system maintenance, and operations management. Combines technical expertise in PC repair and network infrastructure with a track record of guiding teams to meet performance goals and operational SLAs. Skilled in root-cause analysis, problem-solving, and managing technical and operational workflows.

Team Leader at Everglow AI OPC (2025-04 – Present)

• Oversee daily technical and content operations, including shift scheduling, workflow optimization, and performance reviews.
• Lead, mentor, and coach a team to ensure high performance, policy compliance, and strict adherence to project SLAs.
• Serve as the primary point of escalation for complex project and technical issues, executing root-cause analysis and swift resolutions.

Non-Voice Content Moderator at Callhounds Global (2024-09 – 2025-04)

• Monitored and reviewed high volumes of data to ensure strict compliance with platform safety policies.
• Utilized digital analytical skills to identify, document, and mitigate policy-violating anomalies.

Computer Repair Specialist & Tech Contractor at Independent / Freelance (2015 – 2024-09)

• Provided end-to-end technical support, including advanced diagnosis, repair, and maintenance of complex hardware and software systems.
• Handled basic network configurations, system security software deployment, and OS installations for a diverse client base.
• Managed low-voltage infrastructure tasks, including CCTV installation, hardware troubleshooting, and basic FDAS setup for residential and small commercial clients.

Bachelor of Science in Information Technology – Garder College (2025)