James Khurt Urot

IT Support Specialist with nearly 3 years of experience providing technical support, system administration, and network troubleshooting in a BPO environment. Proficient in Microsoft 365, Google Workspace, Active Directory, PEPLINK, and IT asset management. Dedicated to delivering efficient technical solutions with strong problem-solving and communication skills.

IT Support - ECOMM Virtual Assistance Services

(2023-08 - 2026-07)

• Delivered onsite and remote IT support for over 60 employees in a 24/7 BPO environment.
• Installed, configured, maintained, and upgraded desktops, laptops, printers, headsets, and networking equipment.
• Diagnosed and resolved Windows, Microsoft 365, hardware, software, and network issues with minimal downtime.
• Managed Active Directory accounts, password resets, user permissions, and access requests.
• Maintained accurate IT asset inventory and equipment deployment records.
• Assisted with software deployment, licensing, and workstation configuration.
• Documented incidents, monitored service requests, and ensured timely issue resolution.
• Coordinated with internet service providers and third-party vendors regarding technical issues and repairs.
• Configured and maintained PEPLINK load balancers and monitored LAN/WAN connectivity.
• Administered Google Workspace and maintained internal websites.
• Trained employees on company systems, improving productivity and reducing recurring issues.

Bachelor of Science in Computer Science - Computer Science - St. Mary's College of Tagum Inc. (2021-06 - 2023-05)

Information and Communications Technology - Information and Communications Technology - Arriesgado College Foundation Inc. (2019-06 - 2021-04)