Jan Joshua Placer

A hardworking, family-oriented professional with nearly 10 years of combined experience across drafting, customer service, technical support, operations. Demonstrates strong analytical, communication, and customer-management skills with experience in both technical and business process environments.

Order to Cash Operations Associate - Accenture Inc.

(2024-04)

• Reconcile customer accounts and investigate account discrepancies.
• Analyze and resolve billing disputes in a timely manner.
• Coordinate repayment schedules and payment plans with customers.
• Support invoice-to-cash processes and cash collection activities.
• Collaborate with internal teams to ensure accurate account records.
• Maintain data accuracy and compliance with company policies.
• Provide excellent customer support while managing account-related concerns.

Technical Support Advisor I - Concentrix

(2023-09 - 2024-02)

• Provided technical support and troubleshooting assistance to customers.
• Diagnosed and resolved technical issues efficiently.
• Documented customer interactions and account activities accurately.
• Escalated complex cases to appropriate support teams.
• Delivered excellent customer service in a fast-paced environment.

Customer Service Representative - Travel Account - Teleperformance

(2023-04 - 2023-09)

• Assisted customers with flight bookings, hotel reservations, itinerary changes, and travel-related inquiries.
• Processed cancellations, refunds, and rebooking requests while following company policies.
• Resolved customer concerns efficiently while maintaining a high level of customer satisfaction.
• Provided accurate information regarding travel policies, schedules, and services.
• Documented customer interactions and updated account information in internal systems.
• Escalated complex concerns to the appropriate departments for resolution.

Customer Service Representative - Food Delivery Account - Fauget Studio

(2022-05 - 2022-07)

• Assisted customers, merchants, and delivery partners with order-related concerns.
• Resolved issues involving delayed, missing, incorrect, or cancelled orders.
• Processed refunds, credits, and account adjustments when necessary.
• Provided real-time support while maintaining service quality standards.
• Documented customer interactions and ensured accurate account updates.
• Coordinated with different teams to resolve escalated cases promptly.

Draftsman - Kyoma Plant Tech Corporation

(2016-09 - 2022-04)

• Created manual and CAD technical drawings.
• Prepared material take-offs and project documentation.
• Assisted with project planning and routing processes.
• Maintained accuracy and quality standards in drafting work.

Animation Technology - IMUS Computer College (2014 - 2015)

High School - Las Piñas East National High School - Verdant (2009 - 2013)