Jan Padilla

Dynamic Virtual Assistant with experience in providing exceptional client support and account management. Over 2 years of experience in customer service roles, including managing inquiries, ensuring data accuracy, and facilitating effective communication. Successfully enhanced customer satisfaction through proactive account monitoring.

Ready to leverage strong organizational skills and attention to detail to contribute effectively to any team, streamlining operations and improving service delivery.

Quality Assurance Analyst - Walmart - Remote

(2024-10 - 2024-12)

• Reviewed and analyzed product launches to ensure compliance with quality standards.
• Coordinated with cross-functional teams to identify and resolve quality related issues.
• Monitored product performance post-launch, providing actionable feedback to enhance customer satisfaction.

Virtual Assistant - FQ8 Online - Remote

(2022-03 - 2022-11)

• Delivered comprehensive assistance to clients, facilitating requests for withdrawals and deposits into their accounts.
• Validated personal information for new users to ensure a secure account setup.
• Navigated users through app functionalities while clearly addressing their inquiries.

Customer Service Representative - Concentrix - Bacolod, Philippines

(2020-03 - 2021-10)

• Coordinated inbound call handling to technicians, ensuring effective communication and swift issue resolution. Processed order entry and efficiently managed various customer requests.
• Streamlined and organized account information files, enhancing both accessibility and accuracy.
• Crafted responses to customer inquiries and feedback, managing email communications effectively.
• Proactively monitored customer accounts to ensure satisfaction and engagement.

OJT - MLHUILLIER MAIN BRANCH - Cebu, Philippines

(2019-04 - 2019-10)

• Administered and organized account information, ensuring data accuracy and accessibility. Engaged in email communications, providing timely responses to customer inquiries and feedback.
• Continuously monitored customer accounts, identifying opportunities for service improvements.

BS Biology - Biology - Negros Oriental State University (2021-04 - 2025-01)