Christian Kent Ferrer

I'm a results-driven General Virtual Assistant with nearly 11 years of experience in customer service, sales, and administrative support. Skilled in inbound/outbound calls, appointment setting, lead generation, mortgage and real estate support, with hands-on experience as a Jr.

Disposition

Manager managing transactions. Proficient in CRM tools like Salesforce, HubSpot, and Monday.com, and experienced in remote work with strong organizational and time-management skills.

Loan Processing Assistant / Client Support - Forever American Mortgage

(2024-03 - 2025-02)

• Assisted loan officers in reviewing and preparing mortgage loan files for processing and underwriting
• Collected, organized, and verified borrower documents including income, assets, credit, and identity records
• Followed up with clients via calls, emails, and texts to obtain missing requirements and clear loan conditions
• Reviewed loan files for completeness and accuracy before submission to underwriting
• Coordinated with borrowers, loan officers, title companies, and other stakeholders throughout the loan process
• Updated loan statuses, notes, and document tracking in CRM and mortgage systems
• Supported refinance clients by ensuring smooth communication and timely document processing
• Managed multiple loan files at once while maintaining accuracy, organization, and deadlines
• Assisted in clearing underwriting conditions to move loans toward final approval and closing

Jr. Disposition - HOH

(2023-04 - 2024-04)

• Served as the primary point of contact for property sellers, providing professional, friendly, and empathetic phone communication
• Built strong rapport with homeowners to understand needs and maintain positive client relationships throughout the transaction process
• Coordinated property access and scheduling for photographers, buyers, realtors, and other field partners
• Collected, organized, and tracked property photos, documents, and deal-related requirements for the dispositions team
• Assisted sellers with relocation support tasks such as researching housing options, organizing moving logistics, and tracking paperwork
• Managed 10–30 active property files at once while ensuring timely follow-ups and task completion
• Collaborated with acquisitions and dispositions teams to help move deals efficiently toward closing
• Updated CRM and internal tracking systems with accurate notes, task updates, and deal progress
• Maintained strong multitasking performance in a fast-paced remote environment while meeting KPIs and deadlines

Personal Assistant / Admin - Equity track

(2020 - 2023)

• Organizing owner's schedules, emails, and social media inquiries
• Managing property orders and coordinating flip-and-fix projects
• Social Media Manager, interviewing candidates, training, and managing cold caller teams

CSR - SPI Global

(2016 - 2020)

• Handling billing, support calls, and inquiries
• Providing excellent customer service to resolve client concerns

Appointment Setter - Home-Based

(2014 - 2016)

• Making sales calls for Medicare Supplemental Insurance, Final Expense Insurance, mortgages, real estate, advertising, cleaning services, and LinkedIn Sales Navigation
• Pre-qualifying prospects, setting appointments, booking webinars, and sending information via email

Bachelor of Science - Hotel and Restaurant Management - St. Paul University of Iloilo (2007 - 2011)