Byron Aquino

I seek a role in a reputable company where I can utilize and enhance my skills effectively. I am eager to contribute to the company's success, further develop my expertise, and thrive in a supportive work environment that prioritizes ongoing learning opportunities.

Team Lead, Settlements - Bluestone Home Loans

(2025-07)

• Oversee daily settlement operations, ensuring all transactions are completed accurately and in accordance with contractual and regulatory requirements
• Lead, coach, and develop a team of settlement analysts, balancing close support with gradual empowerment as the team matures
• Act as the primary point of contact for internal stakeholders (e.g., operations, finance, treasury, risk and management)
• Identify operational inefficiencies, risks, and control gaps within settlement workflows and lead or support process improvements
• Ensure all settlement activities adhere to internal policies, contractual obligations and regulatory requirements
• Track and report key settlement metrics, including volumes, exceptions, breaks, aging items and escalate emerging risks or recurring issues with clear recommendations

Loan Coordinator & Settlements Officer - Bluestone Home Loans

(2023-07 - 2025-06)

• Timely and accurate Data Entry in Apply Online (AOL)
• Assess required documents before submitting to the underwriter
• Liaise between Credit and Broker if required
• Reviewing Loan and Mortgage documents
• Instructing Solicitors to prepare loan documentation for new applications
• Funding settlements of new loans
• Answering settlements queries from key stakeholders
• Organizing settlements with internal business partners, other banks and funders

Partner Support Officer - BC Invest (GBSS)

(2021-08 - 2023-03)

• Conduct Triage review of file completeness
• Input manual submissions into portal for special situation partners (Data Entry)
• Review of application for completeness prior to system submission
• Monitoring portal submissions and resolution of submission errors
• Liaise between credit and mortgage manager as required
• Ensure that all required service levels are maintained and delivered

Customer Service Representative - Westpac (Concentrix)

(2018-03 - 2021-07)

• Assists brokers/branch staff about the status of their home loan application
• Trained colleagues on a certain skill at pre approval stage of the application
• Maintain utmost discretion when dealing with sensitive topics
• Ability to use positive language on dealing with callers

Business Administration - Marketing - Our Lady of Fatima University (2013 - 2015)