Janella Pañares
Mandarin Customer Support Specialist
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About
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Experience
Mandarin Customer Support Specialist at PCMCSI (2025-01 – Present)
- Providing high-level linguistic support and technical troubleshooting for Mandarin-speaking clients.
- Maintain accurate records of client interactions and follow up on escalated cases to ensure 100% resolution and customer satisfaction.
Mandarin Support Specialist at Infozutek (2023-07 – 2024-12)
- Reviewed customer support requests to ensure timely and accurate response.
- Prioritized issues through proper documentation and monitoring to facilitate timely resolution and escalation.
CS Supervisor at JC Ecommerce (2023-03 – 2023-07)
- Developed new hires by coaching and evaluating employee performance.
- Analyzed customer feedback to identify areas of improvement and implemented necessary changes.
Taiwanese Transcriber at Appen Cavite (2022-07 – 2023-02)
- Identified mistakes in reports and checked with providers to obtain correct information.
- Leveraged computer software programs and digital transcriber to transcribe statements.
Chinese Teacher at Immaculate Conception Academy (2018-04 – 2022-05)
- Prepared course materials, such as syllabi, homework assignments, and handouts.
- Maintained student attendance records, grades, and other required records.
Education
Bachelor of Secondary Education in Teaching Chinese as a Second Language – Philippine Cultural College (2018-03)
Bachelor of Secondary Education in Teaching Chinese – Hua Qiao University (2018-03)
