Janice Clemente

Experienced in distinct job positions. Highly qualified and well established in Healthcare settings and Customer relations service. Experienced in the administrative environment and supervisory with a proven track record of managing teams and achieving exceptional results.

Demonstrated ability to identify and resolve issues quickly and efficiently while maintaining a high level of customer satisfaction. Communicate organizational needs, oversee employee's performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization. Passion in Customer Service based on companies needs and demands.

Field Care Supervisor/Health Care Assistant - FirstCol Homecare Services Ltd. - United Kingdom Amberly Court, Arundel House Whitworth Road, County Oak Way, Crawley RH11 7XL

(2022-01 - 2026-12)

• Oversee and monitor care workers, care assistants and home carers
• Takes responsibility for the shift and for the service while on duty.
• Respond to emergencies and provide guidance and support to care workers.
• Monitor service users' conditions by taking temperature, pulse, respiration and weight, contributes to record keeping; and liaise with professional staff in carrying out care plans.
• Orders and supplies service user medications from their GP's.
• Assessed patients from hospitals to provide healthcare benefits and care packages.
• Follow ups appointment schedule and ambulatory care from health care professionals.
• Knowledgeable in advance equipment for homecare use such as mobility aids/transfer aids, medical devices and manual handling.
• Medication management systems.
• Provide proper care for dementia patients and with disabilities.
• Overall healthcare setting support.

Operation Manager - LKJM Food Inc. - Molino Branch Mafee Bldg Unit 3 Molino Ave Bacoor Cavite Philippines

(2017-01 - 2021-12)

• Responsible for planning and implementing sales, marketing and product development programs of the company including online advertisement.
• Handle team/staff wherein conducting proper training, recruiting and hiring new employees.
• Responsible for checking the restaurant stocks and other needs of the company.
• Ensure quality of the products FIFO rules
• Overall, responsible for managing both the revenue and cost elements of a company's income statement, such as profit & loss.
• Manage collecting sales tax, creating a computer network, setting up a filing system and marketing.
• Responsible for advertising and marketing of the company.

Relationship Manager/Customer Service Representative - Advance Credit Management Grp LTD. (ACM) Philippines - Australian Dayshift (Collections account) 14flr Wilcon IT HUB Chino Rocess Makati City

(2015-01 - 2017-12)

• Inbound/Outbound calls. Keep tracking outstanding debts.
• Manages overdue client balances and accounts receivable, includes contacting customers, negotiating payment arrangements.
• Skip Tracing. Plan a course of action to recover owed money. Locate and contact debtors.
• Negotiate payoff deadlines and payment plans. Handle customers' questions or complaints. Identify gaps in the system and recommend solutions.
• Assessing and processing hardship applications in alignment with company policies.
• Strict adherence to Australian credit laws, such as the Australian Competition and Consumer Commission (ACCC) guidelines on debt collection.
• Collect debts in a customer-oriented manner. Financial assistance/counseling.
• Strong negotiation, conflict resolution, and empathetic communication to handle vulnerable customers or disputes professionally.
• Manage over 1000 of accounts or portfolios. Manage KPIs and Target Quota.
• Manage the day-to-day contact for the client to ensure all their needs are met, share updates on the account status and metrics and answer any queries.

Administrative Staff - Zool Pest Control Services Philippines - Almanza Dos Las pinas City

(2012-01 - 2015-12)

• Responsible for daily operation tasks, emails, scheduling, filing records and tracking payments and collections, managing staff payrolls and salary.
• Bookkeeping, Marketing and sales. Support the smooth running of offices by carrying out clerical tasks and projects. Organizing project meetings.
• Typing up documents, responding to business enquiries, drawing up contracts and providing customer service.
• Receiving and making phone calls. Ensure clients' profiles are up to date.

Bachelor of Science - Tourism Management (Major in Travel Operation and Service Management) - Philippine Women's University CDCEC

Gubat National High School

Santolan Elementary School