Terry Dacuro

Dedicated customer service and patient care professional with experience supporting clients across retail and healthcare environments. Skilled in using Zendesk, Shopify, and NextGen EMR, with strong background in managing inquiries, processing orders, scheduling, and maintaining accurate records. Empathetic, detail-oriented, reliable, and committed to delivering high-quality support in remote or fast-paced settings.

Zealthy | Patient Care / Intake Specialist

• Used NextGen EMR to manage patient intake, records, scheduling, and documentation
• Handled inquiries, follow-ups, and updates with empathy; escalated sensitive issues promptly

Virtual Staffing Solutions | Support Associate

• Adapted quickly across multiple accounts; gained broad experience in remote operations & client support
• Maintained productivity through role/process transitions; demonstrated reliability & flexibility

Sitel | Customer Service Representative (Staples Canada Account)

• Managed tickets in Zendesk; processed orders/returns via Shopify
• Assisted customers, tracked orders, upsold products; resolved issues professionally

College undergrad