Janine Arcey

With proven expertise and experience in Customer Service and the Trust & Safety profession, I excel at utilizing multifunctional and cross-functional approaches to resolve inquiries while upholding compliance standards. I am committed to leveraging my industry knowledge to drive growth and innovation, contributing to the company's success.

TRUST & SAFETY NEW ASSOCIATE - ACCENTURE INC.

(2022-06)

• Applying regulatory and strict compliance standards to ensure and maintain platform safety
• Meeting and exceeded key performance indicators related to accuracy, throughput and decision-making integrity across multiple project phases.
• Proactively collaborating to resolve vulnerabilities and streamline flows through investigative approach.

CUSTOMER SERVICE REPRESENTATIVE - ACCENTURE INC.

(2022-04 - 2022-06)

• Efficiently resolved and addressed customer inquires and complex queries related to their account status and service issues.
• Provided solutions to users concern, ensured customer satisfaction and retention.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION - MARKETING MANAGEMENT - ICCT COLLEGES (2018 - 2021)

SECONDARY SCHOOL - SAN ROQUE NATIONAL HIGH SCHOOL (2010 - 2015)