IT Deskside Support Field Engineer
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IT professional with expertise in Windows support, troubleshooting, and system optimization. Skilled in remote and onsite assistance, team leadership, and delivering excellent customer service in high-pressure environments.
Cerventech Inc / Starbucks Coffee / Rustan Coffee Corporation Provide on-site support across multiple locations, focusing on network and hardware troubleshooting. Install, maintain, and resolve connectivity issues while minimizing downtime. Document and escalate complex issues as needed.
Leader at Cerventech Inc / Kyndryl - PSSLAI Project Provide technical support, troubleshooting, and issue resolution for end-users. Oversee deskside support team, ensuring timely responses and efficient problem-solving. Manage hardware, software, and network-related concerns. Coordinate with IT teams to implement upgrades and security measures. Maintain documentation and train staff on best practices.
Dream Development Game Provided first-level technical support by troubleshooting software, application, and network-related issues, ensuring timely resolution and excellent user experience. Data Processor at Cerventech / FMIDC Project Processed and maintained accurate data records in internal systems, ensuring data quality, consistency, and confidentiality across various business operations.
Inspiro Philippines Provided technical assistance to end-users by troubleshooting software, network, and system issues, ensuring quick resolution and high user satisfaction.
Family Business Managed daily operations of an internet café, assisted customers with computer use, and performed basic troubleshooting and maintenance of computer systems, network connections, and peripherals to ensure smooth service delivery.
Bachelor of Science in Marine Transportation – Philippine Marine Institute
Highschool Level – Bagong Silang High School
